Thread Starter
medo93
(@medo93)
in other words: my registeration form encounter a problem regarding OTP send button
i must click multiple time on different poisitions of the button to perform action
i believe it’s css related problem, if not how can i fix it?
can you please check the link : https://bit.ly/3dKE8EJ
thanks
Hello @medo93,
Thanks for reaching out to us and providing us details on your issue.
We checked the same and it’s working fine for us.
Could you please let us know on which browser this issue is coming from?
If possible, also let us know the resolution of the browser on which you are facing this issue.
You can also reach out to us using the Need Help button in the plugin itself.
Waiting for your reply.
Thread Starter
medo93
(@medo93)
UPDATE: the problem is not related to css because i managed to change css settings but nothing happened regarding ” non clikable ” button to send OTP
i must click several times on different parts of the button to get my message
i tried the plugin on other website with only Indeed Ultimate membership pro + your plugin with default wordpress theme and the same problem remains
please help
Thread Starter
medo93
(@medo93)
i’m using Google Chrome
it worked fine using Firefox.however, problem remains on chrome
Resolution is 100%-90%
tried as well using incongnito mode on chrome and nothing happened
Thread Starter
medo93
(@medo93)
+ the same problem can be found on Mobile users as well using google chrome
Hello @medo93,
Could it be possible that the phone number that you are trying to enter is less than 7 digits?
Our Send OTP button validates the phone number first and then only it lets the user click it.
This is done to provide more security over OTP verification functionality.
Thread Starter
medo93
(@medo93)
problem has been solved after contacting support
speical thanks to Shubham Varshney who was the reponsable of my issue
Thanks
