How Do I Update Information?

  • Resolved ma3ry

    (@ma3ry)


    2 years, 4 months ago

    Facebook page shows 190 Reviews but website shows 144. How do I update the info on the website?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Daniel K.

    (@richplugins)

    2 years, 2 months ago

    Hi,

    In the widget builder, please use ‘Reviews count adder’ option. You can find this option in the connected FB page, if you click at that.

    Facebook returns incorrect number of reviews for some pages. We reported a bug, which, unfortunately, has not been fixed.
    If you have this situation and your FB reviews count is incorrect, just enter the difference between the current and the correct reviews count in this option and the plugin will show the correct count.

    Thanks!

    Thread Starter ma3ry

    (@ma3ry)

    2 years, 2 months ago

    Please give better instructions. I can’t find “Reviews count adder” option and I can’t find where I can change the incorrect number of reviews. Perhaps include screenshots?

    Plugin Author Daniel K.

    (@richplugins)

    2 years, 2 months ago

    Hi,

    Please see below screenshot. It’s example. You need to edit your reviews widget and click by connected FB page, then you will see the needed field:

    Thanks!

    Thread Starter ma3ry

    (@ma3ry)

    2 years, 2 months ago

    Thank you. The screenshot was most helpful. The Reviews count adder was not showing on my website until I clicked on the Name of the Widget and then I could see it. I would not have known to do that. Much appreciated!

Viewing 4 replies - 1 through 4 (of 4 total)

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