How to fix error message about utf8mb4 database conversion (WordPress plugin)

  • Resolved AForumUser

    (@aforumuser)


    3 years, 3 months ago

    Matomo Install Version: 4.12.0 (Install date: 2022-11-22 14:20:14)

    I’ve installed Matomo on my site using the WordPress plugin, and am getting this message on the plugin diagnostics screen:

    Your database supports utf8mb4 charset, but your database tables have not been converted yet. You can do this by executing the command /home/dbname/public_html/wp-content/plugins/matomo/app/console core:convert-to-utf8mb4 or activating the automatic conversion in General Settings.

    There is no General Settings tab in the WordPress plugin dashboard. In the Matomo dashboard, there’s Systems > General Settings, but no setting to activate automatic conversion.

    How do I fix this error message if I’ve installed Matomo via the WordPress plugin?

    Many thanks.

    • This topic was modified 3 years, 3 months ago by AForumUser.
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