How to fix outdated WooCommerce

  • Resolved adminadb

    (@adminadb)


    2 years, 1 month ago

    Hi, please i updated woocommerce on my website but i have some error and i don’t receive email confirmation order (client also don’t receive email confirmation).

    how i can fix this https://ibb.co/WnbBVqK

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Juan G. (woo-hc)

    (@judagutor)

    2 years, 1 month ago

    Hi @adminadb!

    I understand that after updating WooCommerce, you are not getting confirmation order emails as well as your customers, correct?

    If so, it comes to my mind: Did you update just WooCommerce? Or did you update more plugins? Because there could be a conflict between WooCommerce and an outdated or malfunctioning code.

    Check more about how to test for theme and plugin conflicts here:

    https://woo.com/document/how-to-test-for-conflicts/

    To check further into this, kindly provide us the following:

    • Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.
    •  Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thanks.

    Looking forward to your response!

    anastas10s

    (@anastas10s)

    2 years, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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