f you want to completely start fresh, you can use the Wipe Settings option found in UpdraftPlus → Advanced Tools. This will delete all previous configurations. After that, you can deactivate and delete the plugin, then reinstall it from Plugins → Add New by searching for “UpdraftPlus.”
Also, could you clarify what you mean by “No response all the time”? Do you mean the plugin interface doesn’t load, or that backups don’t run?
If you’d like to completely reset UpdraftPlus, you don’t need to manually remove database tables. You can use the built-in Wipe settings tool. You’ll find it under UpdraftPlus → Advanced Tools → Wipe Settings / Wipe Out in your WordPress dashboard. This clears all plugin settings and puts it back to default, just like a fresh install.
Could you run the following test with your browser’s developer tools? In your browser, open the Developer Tools (instructions for each major browser can be found online). Open the Console tab if it isn’t already open, then reload the page and try clicking the “Wipe Settings” button again. Do you see any errors appear in the console? If so, could you please send us a screenshot of those errors?
If the issue continues, could you also let us know exactly what you are trying to achieve so that we can give you more precise guidance?
I just want to fresh install this plugin. Deactive and remove then install didn’t help at all. Once installed, I can choose just “Deactive”. So I can’t use your-wipe-setting at all. Is there any alternate way to wipe this plug-in? I don’t want to install wordpress from scratch. If no alternate way to wipe, I’ll give up UpdraftPlus and use BackXXup instead.
If the Wipe Settings button isn’t working for you in the dashboard, you can reset UpdraftPlus manually. All settings are stored in the WordPress database, so if you delete those entries, the plugin will behave like a fresh install.
You can do this by going into your database (via phpMyAdmin or a similar tool) and removing any options that begin with updraft_ from the wp_options table. Be careful to only delete those specific entries. After that, deactivate and delete the plugin, then reinstall it from Plugins > Add New > UpdraftPlus.
That will fully clear the old configuration without needing to reinstall WordPress.
