How to get support from WooCommerce?

  • Resolved justinwyllie

    (@justinwyllie)


    1 year, 1 month ago

    I’ve lost track of the number of times i have tried to contact a corporation (UK or US) via the advertised contact mechanism on their web site only to find it doesn’t work. It seems to me that these companies just make sure the contact mechanism is broken so they don’t have to be bothered dealing with customers. They just want to sell stuff and get revenue. But support. No. Too costly. Damages the bottom line. https://drive.google.com/file/d/1ItUiy_KjSaJNm0_wSU73ttYdZBbGcLK3/view?usp=sharing

    Does anyone have an email address for WooCommerce/WordPress? I mean, one that there is a greater than 50% chance someone will reply to?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • seank123

    (@seank123)

    1 year, 1 month ago

    If you’re after support for the free plugin, then this is where you get it. They only do personal support for paid plugins

    Moses M. (woo-hc)

    (@mosesmedh)

    1 year, 1 month ago

    Hi @justinwyllie,

    I understand how frustrating it can be when you’re unable to access the support you need. I’m here to help.

    To better assist you, could you provide more details about your situation? Are you using WordPress.com and need help with something specific? Or is your site self-hosted and you’re experiencing an issue with WordPress? Are you facing a WooCommerce-related problem, or do you need support for a plugin purchased from WooCommerce.com?

    Once I have more context, I’ll be happy to guide you to the right support channel to ensure you get the assistance you need.

    Thread Starter justinwyllie

    (@justinwyllie)

    1 year, 1 month ago

    Hi @mosesmedh – it was about a paid subscription for a WooCommerce extension. In the end it turns out that the third-party chat bot WooCommerce support uses is blocked by the Internet authorities in my country. I eventually reached your colleagues and they were most helpful – indeed a paradigm of what support should be.

    Zee

    (@doublezed2)

    1 year, 1 month ago

    Hello justinwyllie,

    Thank you for your reply.

    I understand you were able to contact the support via WooCommerce.com and I am glad to know your issues were addressed.

    If you feel that WooCommerce has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review.

    Your feedback not only supports our continuous improvement but also helps others make informed decisions about using WooCommerce.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)

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