HPOS – Enable compatibility mode Issue

Resolved

(@rebrush2)

Hello, thank you very much for developing the HPOS feature.
To start HPOS, I clicked Enable compatibility mode (synchronizes orders to the posts table).
Initially it said there were 294 orders currently being synced.
Now it says 39.
However, it does not decrease from 39.
What should I do?

[What I did]

Update WooCommerce: latest version
Update WordPress: latest version
Check log: No special log was found in woocommerce > status > log.
Toggle settings: I’ve heard that in some cases, turning off and then back on the ‘Keep the posts and orders tables in sync (compatibility mode)’ setting can jumpstart the process. Should I turn it off and on?
Plugin conflict test: There doesn’t seem to be any plugins that conflict in particular.

[system status]

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### WordPress Environment ###

WordPress address (URL): https://rebrush.co.kr
Site address (URL): https://rebrush.co.kr
WC Version: 8.5.1
REST API Version: ✔ 8.5.1
WC Blocks Version: ✔ 11.8.0-dev
Action Scheduler Version: ✔ 3.7.1
Log Directory Writable: ✔
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: ko_KR
External object cache: –

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Server Info: Apache
PHP Version: 8.2.10
PHP Post Max Size: 80 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.11.5-MariaDB
Max Upload Size: 80 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
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Remote Post: ✔
Remote Get: ✔

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Plugin Organizer: Jeff Sterup – 10.1.10
Popup Maker: Popup Maker – 1.18.2
슈퍼 소셜라이저: 팀 Heateor – 7.13.63
Advanced Order Export For WooCommerce: AlgolPlus – 3.4.5
WPC Product Timer for WooCommerce: WPClever – 5.1.1
WooCommerce Google Analytics Pro: SkyVerge – 2.0.12(2.0.15 버전으로 업데이트할 수 있음)
WooCommerce Google Product Feed: Ademti Software Ltd. – 10.10.0(10.12.2 버전으로 업데이트할 수 있음)
Woo Subscriptions: WooCommerce – 5.9.1
우커머스: 오토매틱스 – 8.5.1
워드펜스 보안: 워드펜스 – 7.11.1
Yoast SEO: Team Yoast – 21.9
WP 메일 SMTP: WP 메일 SMTP – 3.11.1
WP Rocket | No .htaccess: WP Rocket Support Team –
WP Rocket: WP Media – 3.15.7

### Inactive Plugins (2) ###

Loco Translate: Tim Whitlock – 2.6.6
Query Monitor: John Blackbourn – 3.15.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Plugin Organizer MU: Jeff Sterup – 10.1.10
WP STAGING Optimizer: René Hermenau – 1.5.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: KRW (₩)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: ✔

### WC Pages ###

상점 기준 경로: #168 - /shop/
장바구니: #167 - /cart/
결제: #166 - /checkout/
내 계정: #165 - /my-account/
이용약관: ❌ 페이지가 설정되지 않았습니다

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.18.3
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/cart/mini-cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/order-received.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome-child/woocommerce/myaccount/orders.php - 버전은 오래되었습니다. 코어 버전은 8.5.0입니다.
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

Outdated Templates: ❌
					
					
						업데이트 방법 알아보기

### WooCommerce Google Product Feed feeds ###

c89666b7114434cc: Google merchant centre product feed
  Type: google
  Category filter: -
  Categories: -

### WooCommerce Google Product Feed options ###

Include variations in feed: Enabled
Send "item group ID": Enabled
Expanded schema markup: -
Debug key: 61ea9450-3dc3-4a14-9d09-546fb71dc302

### WooCommerce Google Product Feed fields ###

Title: Pre-populates from product product_title.
Product description: Main product description (short preferred) plus variation description
Availability (in stock products): Defaults to "in stock".
Availability (backordered products): Defaults to "in stock".
Availability (out of stock products): Defaults to "out of stock".
Brand: Defaults to "리브러쉬".
Manufacturer Part Number (MPN): Pre-populates from product sku.
Ships from country: Defaults to "KR".

### WooCommerce Google Product Feed DB status ###

Database version: 16
Active database version: 16
wc_gpf_render_cache: Empty
woocommerce_gpf_google_taxonomy (en-US): 5595 items

### 구독 ###

WCS_DEBUG: ✔ 아니요
Subscriptions Mode: ✔ 실시간
Subscriptions Live URL: https://rebrush.co.kr
Subscriptions-core Library Version: 6.7.1
Subscriptions Template Theme Overrides: flatsome-child/woocommerce/myaccount/my-subscriptions.php 버전은 오래된 버전입니다. 주요 버전: 1.0.0 - Migrated from WooCommerce Subscriptions v2.6.4						❌ 업데이트 방법 알아보기
Subscription Statuses: wc-active: 201
wc-expired: 1
wc-pending-cancel: 13
wc-pending: 27
wc-on-hold: 143
wc-cancelled: 370

WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ 예
Cache Update Failures: ✔ 0 실패

### 스토어 설정 ###

Country / State: 대한민국

### 결제 게이트웨이별 구독 ###

other: wc-active: 2
wc-cancelled: 22
wc-on-hold: 2
wc-pending: 1

아임포트(카카오페이): wc-active: 56
wc-cancelled: 197
wc-expired: 1
wc-on-hold: 70

아임포트(결제형-네이버페이): wc-active: 1
wc-cancelled: 13
wc-on-hold: 5

KG 이니시스: wc-active: 22
wc-cancelled: 34
wc-on-hold: 25
wc-pending: 9
wc-pending-cancel: 2

네이버페이: wc-active: 120
wc-cancelled: 91
wc-on-hold: 30
wc-pending: 16
wc-pending-cancel: 11


### 결제 게이트웨이 지원 ###

아임포트(카카오페이): products
refunds
subscriptions
subscription_reactivation
subscription_suspension
subscription_cancellation
subscription_date_changes
subscription_amount_changes
subscription_payment_method_change_customer
multiple_subscriptions

카카오페이: products
pafw
refunds

네이버페이: products
pafw
refunds

네이버페이: products
subscriptions
multiple_subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change_customer
pafw
refunds
pafw_additional_charge
pafw_cancel_bill_key

아임포트(결제형-네이버페이): products
refunds
subscriptions
subscription_reactivation
subscription_suspension
subscription_cancellation
subscription_date_changes
subscription_amount_changes
subscription_payment_method_change_customer
multiple_subscriptions

KG 이니시스: products
pafw
refunds

KG 이니시스: products
pafw
refunds
pafw-cash-receipt

KG 이니시스: products
pafw
pafw-cash-receipt
pafw-vbank
pafw-vbank-refund
pafw-vbank-cancel

KG 이니시스: products
subscriptions
multiple_subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change_customer
pafw
refunds
pafw_additional_charge

DIY 구독결제: products

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-01-25 02:22:18 +09:00
Options: ✔
Notes: 21
Onboarding: completed

### Action Scheduler ###

완료: 6,399
Oldest: 2023-12-24 21:55:15 +0900
Newest: 2024-01-24 21:54:24 +0900

실패: 384
Oldest: 2022-04-29 13:51:02 +0900
Newest: 2024-01-24 21:11:57 +0900

대기 중: 729
Oldest: 2024-01-24 21:57:45 +0900
Newest: 2025-01-20 14:18:12 +0900


### Status report information ###

Generated at: 2024-01-24 21:54:56 +09:00
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This topic was modified 2 years, 4 months ago by rebrush2.
This topic was modified 2 years, 4 months ago by rebrush2.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Zee
(@doublezed2)

2 years, 4 months ago

Hello rebrush2,

Thank you for contacting WooCommerce support.

I understand you are facing an issue regarding the HPOS feature.

From your description, it seems that the order sync process has stalled at 39 orders remaining, which indeed suggests that something may be preventing the completion of this process.

One possible culprit could be incomplete or failed Scheduled Actions that are responsible for background tasks such as order synchronization.

To check for this, please follow these steps:
1. Navigate to your WordPress dashboard.
2. Go to WooCommerce → Status → Scheduled Actions.
3. Look for any actions with a status of ‘pending’ or ‘failed’, especially those that relate to the syncing process.

If you do identify any failed or incomplete actions, you might be able to manually run them or clear them to see if that resolves the issue.

If the issue persists after these measures please do not hesitate to reach out. I am here to ensure your WooCommerce store runs smoothly. 🙂

Best regards.

Thread Starter rebrush2
(@rebrush2)

2 years, 4 months ago

Thank you for your detailed answer.
I checked the scheduled tasks.
wc_run_batch_process appears to have failed.

The log appears as below.
(0 => ‘Automattic\WooCommerce\Internal\DataStores\Orders\DataSynchronizer’)

2024-01-26 01:16:32 +0000
Task created
2024-01-26 01:16:32 +0000
Tasks started via WP Cron
2024-01-26 01:16:32 +0000
Failed task via WP Cron: get_class(): Argument #1 ($object) must be of type object, null given

Can I delete this hook? You told me there is a way to run it manually and a way to delete it, but I don’t know how to run it manually.

Zee
(@doublezed2)

2 years, 4 months ago

Hello rebrush2,

Thank you for your reply.

Based on the log details you shared, it seems that there is an error occurring during the sync process. The error message indicates that there is a problem with an argument being passed to the sync function. This type of error can occasionally happen due to a compatibility issue or a conflict with another plugin or theme on your site.

To troubleshoot this issue further, I recommend checking for any potentially incompatible plugins. You can find a list of known conflicts and incompatible plugins on our documentation page here: https://woo.com/document/high-performance-order-storage/#section-6.

Previously you mentioned that you have tested plugins for conflicts.
May I ask how you checked for Plugin conflict?

I will suggest going through the listed plugins and ensuring that none are installed on your site.

I hope this helps to identify the root cause of the syncing issue you’re experiencing. If you require further assistance or have any additional questions, please do not hesitate to reach out. 🙂

Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘HPOS – Enable compatibility mode Issue’ is closed to new replies.