Hello, my friend,
In wordpress.com you are required to have a paid plan in order to install plugins, correct? Since we have never actually tested the plugin there (it is impossible to debug things in wordpress.com) nor in any other Multisite setup (this is mentioned in the plugin description page) I would like to ask a few questions:
1. Did this happen after the latest update of the plugin?
2. Did the plugin used to work in the past in wordpress.com for you? \can you recall the versions you used?
3. You mentioned that this probably happened to all wordpress.com users. Do you have any more information on that because we have no statistics on how many wordpress.com users might be using our plugin.
4. Finally, could you please send me the output of the Print debug and Print diagnostics buttons in the plugin settings page?
We ‘ll try to do our best, but wordpress.com is a closed platform and does not allows for much debugging. Let’s see how it goes.
Cheers,
Takis
1. It is my first time to use this plugin.
2. So I don’t know about the past versions.
3. Nearly 37.5 million websites are hosted on WordPress.com
4. Print debug info
✔ PHP GD library is installed.
✖ Image cache directory has not been created.
But this is probably because the cache has not been accessed yet.
After accessing your website from a mobile device the directory should be automatically created.
/srv/htdocs/wp-content/cache => drwxr-xr-x
✖ Installation .htaccess file is not properly setup.
The .htaccess file is not writeable so it might have not been updated.
/wordpress/core/5.2.2/.htaccess =>
❖ Adaptive images settings dump:
array(14) {
["resolutions"]=>
array(3) {
[0]=>
int(1024)
[1]=>
int(640)
[2]=>
int(480)
}
["hidpi"]=>
bool(true)
["cdn-support"]=>
bool(true)
["cache-directory"]=>
string(21) "cache/adaptive-images"
["watched-directories"]=>
array(2) {
[0]=>
string(18) "wp-content/uploads"
[1]=>
string(17) "wp-content/themes"
}
["jpeg-quality"]=>
int(75)
["sharpen-images"]=>
bool(true)
["watch-cache"]=>
bool(true)
["browser-cache"]=>
float(180)
["landscape"]=>
bool(false)
["version"]=>
string(6) "0.6.67"
["sanitized"]=>
bool(true)
["wp-content-dir"]=>
string(22) "/srv/htdocs/wp-content"
["wp-content-url"]=>
string(38) "https://***/wp-content"
}
Print diagnostics info
Web Server
nginx
Document Root
/srv/htdocs
PHP
7.2.20
PHP Time Limit
1200
PHP Memory Limit
256M
PHP Post Max Size
2047M
PHP Upload Max Size
2047M
PHP Max Input Vars
6144
PHP Display Errors
No
PHP Error Log
/tmp/php-errors
MySQL
5.5.5-10.3.15-MariaDB-log
MySQL Ext/mysqli
Yes
MySQL Table Prefix
wp_
MySQL DB Charset
latin1
WP
5.2.2
WP Multisite
No
WP Debug Mode
No
WP Site url
https://***
WP WP Home url
https://***
WP Permalinks
/%postname%/
WP home path
/wordpress/core/5.2.2/
WP content dir
/srv/htdocs/wp-content
WP plugin dir
/srv/htdocs/wp-content/plugins
WP content url
https://***/wp-content
WP plugin url
https://***/wp-content/plugins
WP Locale
en_US
WP Memory Limit
256M
WP Max Upload Size
2gb
WP Active plugins
Adaptive Images for WordPress v.0.6.67 by Nevma
WP MU plugins
Health Check Troubleshooting Mode v.1.6.0 by
v. by
WP.com Site Helper v. by
Hello again, my friend,
Thank you for sharing this information with us.
My best guess is that the Adaptive Images plugin never worked in wordpress.com. The wordpress.com as far as I know is a Multisite installation and it is a setup that we know we cannot support.
Also, looking at the debug information you shared, I see that in wordpress.com they are using NginX. The only way to make NginX work with the Adaptive Images plugin is to have access to your filesystem and add a special bit of code in the NginX server configuration file (in Apache this can be done automatically via the htaccess file).
Both of the above issues (Multisite and NginX) are explained in the plugin description main page in ww.wp.xz.cn.
So, my best guess is that you are the first one who probably ever tried to install it there! 🙂 And since wordpress.com is a closed platform I am afraid there is not much we can do to fix or even debug the problem.
Sorry about that, wish it could have been different.
Cheers,
Takis
It’s okay, thanks you so much for your reply.
