HTML code showing in Ninja Forms notifications

  • Resolved kapow_Interactive

    (@kapow_interactive)


    1 month, 3 weeks ago

    Hi team, email notifications from Ninja Forms are sending as plain text body, not HTML. I don’t get any message headers, just HTML code: https://prnt.sc/UETj0WIpXrOX

    I have tried enabling the checkbox to fix broken emails and clicked “resend” from the mail queue but I am still getting HTML code. Same issue for triggering a new form.

    Only an issue when Post SMTP is enabled.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 month, 3 weeks ago

    Hello @kapow_interactive ,

    Thank you for reaching out to our Support team. We’re truly sorry to hear that you’re encountering such issue.

    Kindly send over the Diagnostic test report & try the html-addon to see if it resolves the issue.

    Looking forward to your response & an opportunity to assist you.

    Thread Starter kapow_Interactive

    (@kapow_interactive)

    1 month, 2 weeks ago

    I have downloaded the PHP file you suggested, but I don’t see a way to add it through the plugin’s Extensions page, or instructions in the file on how/where to install it.

    Diagnostic report:


    Mailer:	postsmtp
    HostName:	abes.com.au
    cURL Version:	7.87.0
    OpenSSL Version:	OpenSSL/1.1.1w
    OS:	Linux vmsh37.ha-node.net 2.6.32-954.3.5.lve1.4.93.el6.x86_64 #1 SMP Wed Oct 4 17:04:29 UTC 2023 x86_64
    PHP:	Linux 8.1.32 C
    PHP Dependencies:	iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress:	6.7.5 en_AU UTF-8
    WordPress Theme:	Inspiro Child for Abes
    WordPress Plugins:	Post SMTP, Atomic Blocks - Gutenberg Blocks Collection, BackWPup, Beaver Builder Plugin (Lite Version), Beehive Pro, Breadcrumb, Charter and Tour Instant Quotes Widget, Child Theme Configurator, Code Snippets, Duplicate Page, Envira Gallery - Albums Addon, Envira Gallery, Envira Gallery - Lightroom Addon, Forminator Pro, Genesis Blocks, Genesis eNews Extended, Hustle Pro, Ninja Forms - Conditional Logic, Ninja Forms - Multi-Part Forms, Ninja Forms - Stripe, Ninja Forms - Layout & Styles, Ninja Forms, ProveSource, Scroll To Top, Simple Social Icons, WP Child Theme Generator, Defender Pro, WP File Manager, Hummingbird Pro, Smush Pro, WPForms Lite, SmartCrawl Pro, WPMU DEV Dashboard
    WordPress wp_mail Owner:	/home/abescoma/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s):	wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    Postman:	3.8.0
    Postman Sender Domain (Envelope|Message):	abes.com.au | abes.com.au
    Postman Prevent Message Sender Override (Email|Name):	No | No
    Postman Active Transport:	Default (smtp:none:none://localhost:25)
    Postman Active Transport Status (Ready|Connected):	No | Yes
    Postman Deliveries (Success|Fail):	27 | 1
    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 month, 2 weeks ago

    Hi @kapow_interactive ,

    Thank you for your message.

    The  html-addon can be installed just like a regular plugin via your WordPress dashboard. Please follow these steps:

    1. Go to WordPress Dashboard> Plugins> Add New
    2. Click on “Upload Plugin”
    3. Upload the PHP file (or ZIP file, if applicable)
    4. Click Install Now, then Activate

    Once activated, it should integrate with the plugin functionality as intended.

    If you run into any issues during installation, feel free to let us know and we’ll be happy to assist further.

    Thread Starter kapow_Interactive

    (@kapow_interactive)

    1 month, 2 weeks ago

    No luck with the additional plugin unfortunately.

    Screenshot of what a customer confirmation looks like: https://prnt.sc/Q3uBX3RyHTr4
    All form notifications show HTML like this, to customer and to admin.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 month, 2 weeks ago

    Hey @kapow_interactive,

    I’m sorry to hear that the issue is still persisting.

    Could you please share the diagnostic test report from the Post SMTP dashboard? This will help us investigate the issue more effectively.

    Also, please let me know if the issue occurs when sending test emails. If possible, try testing with a different mailbox as well and share the results.

    Looking forward to your response.

    Thread Starter kapow_Interactive

    (@kapow_interactive)

    1 month, 2 weeks ago

    The diagnostic report is shown above in the thread, but I have re-copied below.
    The issue occurs on emails to WordPress Admin as well as emails to the people submitting the forms. Exactly the same results – HTML code is displaying.

    Mailer: postsmtp
    HostName: abes.com.au
    cURL Version: 7.87.0
    OpenSSL Version: OpenSSL/1.1.1w
    OS: Linux vmsh37.ha-node.net 2.6.32-954.3.5.lve1.4.93.el6.x86_64 #1 SMP Wed Oct 4 17:04:29 UTC 2023 x86_64
    PHP: Linux 8.1.32 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 6.7.5 en_AU UTF-8
    WordPress Theme: Inspiro Child for Abes
    WordPress Plugins: Post SMTP, Atomic Blocks – Gutenberg Blocks Collection, BackWPup, Beaver Builder Plugin (Lite Version), Beehive Pro, Breadcrumb, Charter and Tour Instant Quotes Widget, Child Theme Configurator, Code Snippets, Duplicate Page, Envira Gallery – Albums Addon, Envira Gallery, Envira Gallery – Lightroom Addon, Forminator Pro, Genesis Blocks, Genesis eNews Extended, Hustle Pro, Ninja Forms – Conditional Logic, Ninja Forms – Multi-Part Forms, Ninja Forms – Stripe, Ninja Forms – Layout & Styles, Ninja Forms, ProveSource, Scroll To Top, Simple Social Icons, WP Child Theme Generator, Defender Pro, WP File Manager, Hummingbird Pro, Smush Pro, WPForms Lite, SmartCrawl Pro, WPMU DEV Dashboard
    WordPress wp_mail Owner: /home/abescoma/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    Postman: 3.8.0
    Postman Sender Domain (Envelope|Message): abes.com.au | abes.com.au
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: Default (smtp:none:none://localhost:25)
    Postman Active Transport Status (Ready|Connected): No | Yes
    Postman Deliveries (Success|Fail): 27 | 1

    Thread Starter kapow_Interactive

    (@kapow_interactive)

    1 month, 2 weeks ago

    I have run a “test email” to 2 different email addresses (business email with MS Exchange and a Hotmail) and neither of them have arrived in the inbox or to spam. Likely they have been filtered out by receiving server spam management. But both showed delivery to remote SMTP server.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 month, 2 weeks ago

    Hey @kapow_interactive ,

    Thank you for sharing the requested information.

    It appears that a mailer has not yet been configured in Post SMTP, and your site is currently sending emails using WordPress’s default wp_mail() function. This could be the reason why emails are either not being received or appear broken in Outlook.

    I recommend configuring Post SMTP with your preferred mailer. You can follow our documentation for step-by-step guidance.

    Once configured, please send a test email. This time, also try testing with a Gmail mailbox to compare the results.

    Let me know how it goes or if you need any assistance along the way.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 month, 2 weeks ago

    Hello @kapow_interactive ,

    We hope you are doing well.

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

    Have a great day!

Viewing 9 replies - 1 through 9 (of 9 total)

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