HTML email doesn’t work

Resolved Hjsurk
(@hjsurk)

9 years, 1 month ago

Hello,

I’ve added my HTML email to the response field but it shows up all messed up and scrambled.

I’ve tried the visual and text editor for the fields. Text editor seems to to something but not great.

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author Josh Pollock
(@shelob9)

9 years, 1 month ago

@hjsurk –

Thanks for using Caldera Forms. I’m sorry you’re having an issue on your site with HTML emails. This sounds like a bug on your site, I would recommend submitting the form with PHP debug logging enabled to find the error — see: https://calderaforms.com/2016/05/wordpress-debug-logging/

If you need help troubleshooting, please open a support ticket: https://calderaforms.com/downloads/caldera-forms-priority-support/
Thread Starter Hjsurk
(@hjsurk)

9 years, 1 month ago
Hi Josh,

Nothing strange came forward in the debug log. The same template works perfectly fine in Contact Form 7 but this plugins input field for the emails seems to screw up the layout. Seems like it can’t handle spaces, comments etc. I’ve removed most of those but it still can’t properly output the e-mail.

I’ve made an imgur album for you so you can check out what I’m talking about.

Example: (Recommend checking the link instead of embed version)

Example HTML template beefree in Caldera Forms
- This reply was modified 9 years, 1 month ago by Hjsurk. Reason: comment about embed version
Thread Starter Hjsurk
(@hjsurk)

9 years, 1 month ago

Extra note:

I tried this plug-in (works with Caldera Forms): https://ww.wp.xz.cn/plugins/wp-html-mail/
This fixed the layout but doesn’t fill my fields anymore since its just a plain html email.

Seems like the content field for e-mails is buggy because it uses the default rich editor instead of a plain field.

Plugin Author Josh Pollock
(@shelob9)

9 years, 1 month ago

@hjsurk That’s not going to work. You can’t set the full HTML markup in the visual editor. If you want to do that, use the caldera_forms_mailer filter instead:

https://calderaforms.com/doc/caldera_forms_mailer/

If you need help making that work, please open a support ticket:

https://calderaforms.com/support

Viewing 4 replies - 1 through 4 (of 4 total)

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