HTML Email received as text

  • Resolved sdw500

    (@sdw500)


    2 years, 5 months ago

    Hello, for some reason we are now receiving HTML emails in plain text. Is this a GMAIL issue?

    Below is an example of email

    <html>=0A=09=09=09=09=09<head>=0A=09=09=09=09=09=09<title>Contact from B=
    eer'd Brewing Company</title>=0A=09=09=09=09=09</head>=0A=09=09=09=
    =09=09<body>=0A=09=09=09=09=09=09<table>=0A=09=09=09=09=09=09=09<tr>=0A=
    =09=09=09=09=09=09=09=09<td>Site</td>=0A=09=09=09=09=09=09=09=09<td>http=
    s://beerdbrewing.com</td>=0A=09=09=09=09=09=09=09</tr><tr><td width=3D”1=
    60″>Name</td><td>Stephane Dubois</td></tr><tr><td>Email</td><td>frenchys=
    [email protected]</td></tr><tr><td>Phone Number</td><td>8603037180</td></tr><=
    tr><td>Subject</td><td>Test email</td></tr><tr><td>Message</td><td>Testi=
    ng the email form</td></tr><tr><td><br /></td><td><br /></td></tr><tr><t=
    d><br /></td><td><br /></td></tr><tr><td>Sent from (ip address):</td><td=
    >96.245.249.72 ( pool-96-245-249-72.phlapa.fios.verizon.net )</td></tr><=
    tr><td>Date/Time:</td><td>January 5, 2024 11:29 am</td></tr><tr><td>Sent=
     from (referer):</td><td>https://beerdbrewing.com/contact-us/</td></tr><=
    tr><td>Using (user agent):</td><td>Mozilla/5.0 (Macintosh; Intel Mac OS=
     X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0</td></tr></table></body=
    ></html>

Viewing 6 replies - 1 through 6 (of 6 total)
  • furqanfazal

    (@furqanfazal)

    2 years, 5 months ago

    Hi @sdw500,

    I hope you are doing well.

    Thank you for reaching out to us about the issue you are facing. To assist you more effectively could you please provide us with the diagnostic test report?

    You can access the diagnostic test report by following these simple steps.

    Thanks and regards,
    Support Team – WPExperts  

    Thread Starter sdw500

    (@sdw500)

    2 years, 5 months ago

    @furqanfazal

    Here is the Diagnostic test

    Mailer: postsmtp
    HostName: beerdbrewing.com
    cURL Version: 7.87.0
    OpenSSL Version: OpenSSL/1.1.1w
    OS: Linux p3plcpnl0626.prod.phx3.secureserver.net 2.6.32-954.3.5.lve1.4.93.el6.x86_64 #1 SMP Wed Oct 4 17:04:29 UTC 2023 x86_64
    PHP: Linux 8.1.26 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=No, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
    WordPress: 6.4.2 en_US UTF-8
    WordPress Theme: Beerd’ Brewing 202X
    WordPress Plugins: Age Gate, All in One SEO, Contact Form Multi by BestWebSoft, Contact Form by BestWebSoft, Email Log, WordPress File Monitor, FileBird Lite, Google Analytics for WordPress by MonsterInsights, Simple Calendar, Jetpack, MC4WP: Mailchimp for WordPress, MetaSlider, OptinMonster, Post SMTP, Page Builder by SiteOrigin, SiteOrigin CSS, SiteOrigin Widgets Bundle, Team Members, User Role Editor, WP Cerber Security, Anti-spam & Malware Scan, Database Backup for WordPress, WP Post Popup, WPForms Lite
    WordPress wp_mail Owner: /home/a5g17vrs0yiu/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args, EmailLog\Core\EmailLogger->log_email
    Postman: 2.8.8
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: Default (smtp:none:none://localhost:25)
    Postman Active Transport Status (Ready|Connected): No | Yes
    Postman Selected Transport: Gmail API (https:none://www.googleapis.com:443)
    Postman Selected Transport Status (Ready|Connected): No | Yes
    Postman Deliveries (Success|Fail): 533 | 85

    furqanfazal

    (@furqanfazal)

    2 years, 5 months ago

    Hi @sdw500,

    Thank you for sharing the information. It seems like an issue of content-type set by the plugin you are using to send the email. Could you send a test email using the Post SMTP plugin and check if it is in HTML format? If you find the same issue in sending the test email please create a ticket on our technical support channel so that we can connect you directly with our technical team.

    Looking forward to resolve your issue.

    Thanks and Regards,
    Support Team-WP Experts.

    Plugin Support M Haseeb

    (@haseeb0001)

    2 years, 5 months ago

    Hi,

    Try the below solution

    Go to Post SMTP -> Settings -> Advanced (tab) and Enable the Broken Email fix check.

    For more details visit the docs here about Broken Email issue with Post SMTP.

    Thanks and regards,
    Support Team – WPExperts  

    Thread Starter sdw500

    (@sdw500)

    2 years, 5 months ago

    @haseeb0001

    Thank you Muhammad, that did the trick

    cheers

    Plugin Support M Haseeb

    (@haseeb0001)

    2 years, 5 months ago

    @sdw500

    Thanks for letting me know.

    We would appreciate a kind and honest review on our Post SMTP profile.

Viewing 6 replies - 1 through 6 (of 6 total)

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