HTML in Email Notifications

  • Resolved thesinnerr123

    (@thesinnerr123)


    4 years, 6 months ago

    Hello, I have a problem with the HTML fields. In our form we have a html field with shortcodes from other fields. Everything work on a form, but in email when is send – shows only shortcodes without their variables. I read some topics, and had a child theme and stuff and codes. Nothing seems to work. Can you help?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    4 years, 6 months ago

    Hi @thesinnerr123

    I hope you’re well today!

    Shortcodes are not processed in e-mails. It’s not even a Formiantor issue but just the way shortcodes work. The HTML-type field is not a field that can have input from user (it’s being displayed only) so if you use shortcodes in such field, they are rendered on front-end but the content of the field itself is always the same – and if there’s a shortcode then there’s “raw shortcode” saved in DB (as it’s only processed on front-end).

    I’m not exactly sure what these shortcodes are for. I can tell right now that it won’t work in mails “out of the box” but if you could please explain a bit more what shortocodes are those, what they do/how they work and how they related to form data in general – we could see if there’s anything that could be done about it.

    Kind regards,
    Adam

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    4 years, 5 months ago

    Hello @thesinnerr123 ,

    We haven’t heard from you for a while now, so it looks like you don’t need our assistance anymore.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)

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