HTTP Error 403 (cannot license or use library)

  • sgogola

    (@sgogola)


    8 years, 7 months ago

    I am using GoDaddy and the Pro version was working fine with the license activation then all of the sudden when I tried to load a pro template it asked for the license which was already activated.

    Tried to deactivate, install then install, reactivate, reapply license and receive the http error 403.

    I disabled all plugins and changed themes even tried it on a different site but nothing is working.

    I have reached out to their support but I can already tell 1 day long durations to receive a reply back asking the same information as the previous reply this case wont be resolved anytime soon. Hosting provider said nothing changed and nothing is blocking the plugin.

    I see others had the issue but no answer was posted.

    It appears to be a bug.

    System info below:

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: 5.6.36
    PHP Version: 7.1.7
    PHP Max Input Vars: 1000
    PHP Max Post Size: 128M
    GD Installed: Yes
    Elementor Library: Not connected (HTTP Error (403))

    == WordPress Environment ==
    Version: 4.8.2
    Site URL: http://site
    Home URL: http://site
    WP Multisite: No
    Max Upload Size: 128 MB
    Memory limit: 40M
    Permalink Structure: /%postname%/
    Language: en-US
    Timezone: 0
    Debug Mode: Inactive

    == Theme ==
    Name: OceanWP Child
    Version: 1.3.9.1507574923
    Author: Nick
    Child Theme: Yes
    Parent Theme Name: OceanWP
    Parent Theme Version: 1.4.0
    Parent Theme Author: Nick

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

    == Active Plugins ==
    Child Theme Configurator
    Version: 2.2.8.1
    Author: Lilaea Media

    CM Answers Pro
    Version: 3.6.1
    Author: CreativeMindsSolutions

    Elementor
    Version: 1.7.11
    Author: Elementor.com

    Elementor Pro
    Version: 1.9.3
    Author: Elementor.com

    Instructor Role
    Version: 3.0.4
    Author: WisdmLabs

    Jetpack by WordPress.com
    Version: 5.4
    Author: Automattic

    LearnDash Content Cloner
    Version: 1.0.4
    Author: WisdmLabs

    LearnDash Course Grid
    Version: 1.4.1
    Author: LearnDash

    LearnDash LMS
    Version: 2.4.7
    Author: LearnDash

    LearnDash MemberPress
    Version: 1.0
    Author: LearnDash

    LearnDash Ratings, Reviews, and Feedback
    Version: 1.1.0
    Author: WisdmLabs

    LearnDash Visual Customizer
    Version: 1.5.2
    Author: SnapOrbital

    LearnDash WooCommerce Integration
    Version: 1.4.0
    Author: LearnDash

    MemberPress Business Edition
    Version: 1.3.17
    Author: Caseproof, LLC

    MemberPress WooCommerce
    Version: 1.0.2
    Author: Caseproof, LLC

    Ocean Custom Sidebar
    Version: 1.0.2.1
    Author: OceanWP

    Ocean Extra
    Version: 1.3.4
    Author: OceanWP

    Ocean Hooks
    Version: 1.0.0
    Author: OceanWP

    Redirection
    Version: 2.7.3
    Author: John Godley

    Show Current Template
    Version: 0.3.0
    Author: JOTAKI Taisuke

    Storefront Sticky Add to Cart
    Version: 1.1.6
    Author: WooThemes

    WooCommerce
    Version: 3.2.0
    Author: Automattic

    WooCommerce Product Carousel Slider Pro
    Version: 2.2
    Author: ADL Plugins

    WooCommerce Services
    Version: 1.8.0
    Author: Automattic

    WP Fastest Cache
    Version: 0.8.7.3
    Author: Emre Vona

    Yellow Pencil Pro
    Version: 6.1.4
    Author: WaspThemes

    == Debug ==
    Errors:
    TypeError: Cannot read property ‘removeClass’ of undefined
    at http://site/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.11 – 2:104207
    2017-10-14 06:06 +00:00

    TypeError: elementor.getPanelView(…).getCurrentPageView(…).showView is not a function
    at http://site/wp-content/plugins/elementor-pro/assets/js/editor.min.js?ver=1.9.3 – 2:16540
    2017-10-14 03:36 +00:00

    TypeError: Cannot read property ‘removeClass’ of undefined
    at http://keypuncher.co/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.11 – 2:104207
    2017-10-12 17:20 +00:00

    TypeError: Cannot read property ‘html’ of undefined
    at http://site/wp-content/plugins/elementor/assets/js/editor.min.js?ver=1.7.11 – 2:142858
    2017-10-11 22:10 +00:00

    SyntaxError: Unexpected token ,
    at http://site/wp-admin/post.php?post=55&action=elementor – 7:23
    2017-10-11 05:05 +00:00
    x 3 times

    TypeError: elementor.getPanelView(…).getCurrentPageView(…).showView is not a function
    at http://site/wp-content/plugins/elementor-pro/assets/js/editor.min.js?ver=1.9.3 – 2:16540
    2017-10-09 22:34 +00:00

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • pundit666

    (@pundit666)

    8 years, 7 months ago

    I have the same problem. I just installed WP, installed Elementor then updated to Pro. When I tried to activate with the key I get error 403.

    pingram

    (@pingram3541)

    8 years, 7 months ago

    Not saying this is the source of this particular problem but only 40M for memory is sure to bring problems. I’d suggest at least 512M.

    • This reply was modified 8 years, 7 months ago by pingram. Reason: revise for clarity
Viewing 2 replies - 1 through 2 (of 2 total)

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