HTTP ERROR 500

  • Resolved buyz

    (@buyz)


    7 years, 10 months ago

    Dear WordPress Support Team,

    I was working on editing a php code of my website’s current theme (Theme: Quest, file: extras.php). However, before I made correct edits in the code, I accidentally updated the file and now I had no access to any part of my site! I am not good at coding and not sure how to solve this error.

    When I attempt to open the website, it gives this error message:
    “This page isn’t working.
    MYSITE is currently unable to handle this request.
    HTTP ERROR 500″

    Could you please help to solve this error as soon as possible?

    Thanks in advance,

    • This topic was modified 7 years, 10 months ago by buyz.
    • This topic was modified 7 years, 10 months ago by buyz.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • longnguyen

    (@longnguyen)

    7 years, 10 months ago

    Hi, buyz

    If you have the access to the server via FTP or SSH, try to rename your theme example: Quest to Quest-old, then WordPress automatically active the default theme maybe Twenty Seventeen.

    After that, you can log in to your dashboard and fix your code.

    Thread Starter buyz

    (@buyz)

    7 years, 10 months ago

    Many thanks for your suggestion! But unfortunately I don’t have access to the server via SSH or FTP. Is there any other way to solve this issue?

    Thread Starter buyz

    (@buyz)

    7 years, 10 months ago

    I asked my hosting provider to look for it and it is resolved. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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