HTTP Error 500 on certain page

  • Resolved marleenafix

    (@marleenafix)


    2 years, 9 months ago

    There’s one page on our website, which gives a HTTP Error 500 in the backend. The page itself is accessible on the frontend.
    This issue only occurs if the logged in user is not an administrator and if the iThemes Security Plugin is turned on.

    When the logged in user is an administrator, it is possible to edit the page even when the iThemes Security Plugin is turned on.

    So it seems the HTTP Error is caused by a setting in the iThemes security plugin. But I cannot seem to find the setting…

    Thank you in advance for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    2 years, 9 months ago

    Hi @marleenafix, apologies for the late reply! Do you still need help with the issue? If so, please try the following adjustments and let me know if it helps:

    • Disable Default Ban List feature (Security > Settings > Configure > Lockouts > Default Ban List)
    • Disable the PHP Execution options (Security > Settings > Advanced > System Tweaks)
    • Enable XML-RPC feature (Security> Settings> Advanced > WordPress Tweaks> Enable XML-RPC) and allow Default Access to the REST API

    If the above does not help, please try deactivating the currently active iTSec features one at a time to see if the issue resolves.

    Hope this will help, and I look forward to hearing from you.

    Plugin Support chandelierrr

    (@shanedelierrr)

    2 years, 8 months ago

    Hi there,

    I hope the information I provided helped resolve the issue. Tracking notifications on this forum can become tricky over time, and since we haven’t received a response, I’ll mark this post resolved.

    If you still require further assistance, feel free to open a new support topic, and we’d be happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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