HTTP ERROR 500 when trying to open customizer

  • JapeNZ

    (@japenz)


    2 years, 3 months ago

    Hi there,

    When I try to open customizer I’m getting a HTTP ERROR 500.

    This happens with just Woocommerce and WP Bottom Menu active?

    I’ve also tested with Twenty Twenty-Four and Storefront themes with the same result.

    My site is hosted on Pressable, I’m using php 8.2.

    Any idea what might be causing it?

    • This topic was modified 2 years, 3 months ago by JapeNZ.
    • This topic was modified 2 years, 3 months ago by JapeNZ.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter JapeNZ

    (@japenz)

    2 years, 3 months ago

    My host has checked and it seems the plugin is using too much memory when opening customizer.

    Here’s the fatal error notice:

    PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/6.4.3/wp-includes/class-wp-fatal-error-handler.php on line 74

    Thread Starter JapeNZ

    (@japenz)

    2 years, 3 months ago

    Any update on this?
    I’m now testing on Cloudways and seeing the same error.

    Plugin Author J4

    (@j4cob)

    2 years, 2 months ago

    Hi @japenz,

    WP Bottom Menu tested with PHP8.3, no errors are received. Have you shared any specific details?

    antoniorex

    (@antoniorex)

    2 years, 1 month ago

    Hello,

    I have similar error while trying to open customizer.

    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/wordpress/wp-includes/class-wp-object-cache.php on line 316

    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 65536 bytes) in /var/www/html/wordpress/wp-includes/class-wp-fatal-error-handler.php on line 60

    I could give access to my web site if this can help you to get more info.

    Thank you

    Thread Starter JapeNZ

    (@japenz)

    2 years ago

    Hi there,

    This error is happening again.
    Same tests done, seeing the same error with just Woocommerce and WP Bottom Menu active.

    Error disappears with WP Bottom Menu deactivated.

    Please let me know if it’s a setting I need to update.

    Thank you for your help!

    Thread Starter JapeNZ

    (@japenz)

    1 year, 12 months ago

    Here’s the error log from Woocommerce, not sure if it’s any help at all:

    2024-06-01T07:31:58+00:00Critical Allowed memory size of 1073741824 bytes exhausted (tried to allocate 12288 bytes) Additional context{ “error”: { “type”: 1, “file”: “\/home\/comicboo\/public_html\/staging\/wp-includes\/meta.php”, “line”: 1190 }, “backtrace”: [ { “file”: “\/home\/comicboo\/public_html\/staging\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 347, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }2024-06-01T08:02:00+00:00Critical Allowed memory size of 1073741824 bytes exhausted (tried to allocate 12288 bytes) Additional context{ “error”: { “type”: 1, “file”: “\/home\/comicboo\/public_html\/staging\/wp-includes\/meta.php”, “line”: 1190 }, “backtrace”: [ { “file”: “\/home\/comicboo\/public_html\/staging\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 347, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }

    Any suggestions would be very much appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘HTTP ERROR 500 when trying to open customizer’ is closed to new replies.