• Hi, I’m trying to update my php from 5.6 to 7.0 + but after I update the php, my website(s) gives me this error message. The website link I included is one of the sites that will not update and is a website I’m currently working on updating.

    This page is not working
    Website name is currently unable to handle the request
    HTTP ERROR 500

    When I download the php the website works fine.

    I have several websites on my VPS hosting and some will update while others won’t. I update weekly so I know everything is up to date plus I double check that. I’ve tried disabling plugins and theme but still get the same issue. I’ve tried researching the issue but really not sure what to do. Could someone please give me some advice.

    Thank you
    Kim

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter Kimber254

    (@kimber254)

    Hi, deactivating the plugins was one of the first things I did. I checked the theme also, I use Divi theme on all 12 of my websites. I will check the .htaccess to see what I can figure out. I have access to my WHM so I can get error logs.

    Thank you for giving me a direction to start working the problem.

Viewing 2 replies - 1 through 2 (of 2 total)

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