• isabelcarralhernandezgmail.com

    (@isabelcarralhernandezgmailcom)


    Hi,
    I had just updated the woocommerce plugin, and now whenever I want to see any of the customers orders it appears the following text:

    The web page does not work

    The web page can not process this request now.
    HTTP ERROR 500

    Could you please help me ASAP?
    I had to put my site on maintenance mode as I cant create any deliveries anymore.

    Thanks,

    Isabel C.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Mike Jolley

    (@mikejolley)

    Are you using local pickup plus extension?

    Thread Starter isabelcarralhernandezgmail.com

    (@isabelcarralhernandezgmailcom)

    Hi Mike,
    thank you for your answer.

    nope, I dont have that extension.

    I have seen that on my site woocommerce> system status> ……
    the following (copy/paste)

    =============================================

    ### WordPress Environment ###

    Home URL: http://giftempire.es
    Site URL: http://giftempire.es
    WC Version: 2.6.5
    Log Directory Writable: ✔
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES

    ### Server Environment ###

    Server Info: Apache
    PHP Version: ❌ 5.5.32 – Recomendamos como mínimo la versión PHP 5.6. Ver: Cómo actualizar tu versión de PHP
    PHP Post Max Size: 55 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.38.0
    OpenSSL/1.0.1e

    SUHOSIN Installed: –
    MySQL Version: 5.6.33
    Max Upload Size: 55 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Publicación remota: ✔
    Obtención remota: ✔

    ### Database ###

    WC Database Version: 2.6.5
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔

    ### Active Plugins (25) ###

    Akismet: por Automattic – 3.2
    All In One SEO Pack: por Michael Torbert – 2.3.10.2
    All In One WP Security: por Tips and Tricks HQ
    Peter
    Ruhul
    Ivy – 4.1.7

    Display Widgets: por Strategy11 – 2.05
    Flatsome Simple Video Replace: por Nolan Campbell – 1
    Google Analytics Dashboard para WP: por Alin Marcu – 4.9.3.2
    Loco Translate: por Tim Whitlock – 2.0.7
    MailChimp para WordPress: por ibericode – 4.0.6
    Nextend Facebook Connect: por Roland Soos – 1.5.9
    Ninja Forms: por The WP Ninjas – 3.0.11
    Redsys WooCommerce: por Redsys – 2.8.4
    Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 2.2.6
    W3 Total Cache: por Frederick Townes – 0.9.5.1
    WooCommerce – All in One SEO Pack: por Visser Labs – 1.3.4
    Descuentos por volumen en WooCommerce: por Rene Puchinger – 2.4.2
    MRW: por TRiBi – 1.0.0
    WOOF – WooCommerce Products Filter: por realmag777 – 2.1.3.4
    WooCommerce TM Extra Product Options: por themecomplete – 4.3.4
    WooCommerce: por WooThemes – 2.6.5
    WooSidebars: por WooThemes – 1.4.3
    Importador de WordPress: por wordpresspuntoorg – 0.6.3
    WP Instagram Widget: por Scott Evans – 1.9.8
    Modo de Mantenimiento WP: por Designmodo – 2.0.8
    YITH WooCommerce Ajax Search: por YITHEMES – 1.4.1
    YITH WooCommerce Wishlist: por YITHEMES – 2.0.16

    ### Settings ###

    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔

    ### WC Pages ###

    Base de la tienda: ❌ Página sin definir
    Carrito: #8 – /carro/
    Finalizar compra: #9 – /finalizar-comprar/
    Mi cuenta: #10 – /mi-cuenta/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Flatsome
    Version: 2.8.5
    Author URL: http://www.uxthemes.com/
    Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: : Cómo crear un tema hijo

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/content-product.php versión2.5.0 no está actualizado. La versión del sistema es2.6.1
    flatsome/woocommerce/content-product_cat.php versión2.5.2 no está actualizado. La versión del sistema es2.6.1
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/orderby.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php versión2.2.6 no está actualizado. La versión del sistema es2.6.0
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/success.php
    flatsome/product-searchform.php
    flatsome/woocommerce/single-product/add-to-cart/grouped.php
    flatsome/woocommerce/single-product/add-to-cart/simple.php
    flatsome/woocommerce/single-product/add-to-cart/variable.php
    flatsome/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php versión2.0.14 no está actualizado. La versión del sistema es2.6.3
    flatsome/woocommerce/single-product/product-thumbnails.php versión2.3.0 no está actualizado. La versión del sistema es2.6.3
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php versión2.5.0 no está actualizado. La versión del sistema es2.6.0
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/additional-information.php
    flatsome/woocommerce/single-product/tabs/description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    =================================================================

    Do you know how to solve this?

    If I go to a previous version of woocommerce, would I loose the database?
    Thanks for everything,

    Isa

    Plugin Contributor Mike Jolley

    (@mikejolley)

    Can you enable WP_DEBUG and see if a more helpful error is shown instead? https://ww.wp.xz.cn/support/topic/how-to-debug-issues-after-updates/

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘HTTP ERROR 500-Woocommerce question’ is closed to new replies.