• Resolved loapt

    (@loapt)


    I got this error “A potentially unsafe operation has been detected in your request to this site”. Right now I was able to disable it but wanted to know why this happened and where do I go from here after disabling it. Thank you

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @loapt, thanks for getting in touch.

    “A potentially unsafe operation has been detected…” suggests that you need to enable Learning Mode to prevent false-positives when loading certain pages or performing certain functions like updating posts, uploading files, etc. You can read more about this (and also a method of allowlisting from the feedback you see about the block on the Live Traffic page) here: https://www.wordfence.com/help/firewall/learning-mode/

    When you’ve been accidentally blocked, rename the /wp-content/plugins/wordfence plugin folder to “wordfence_bak” (without quotes). This should let you access and log into your site normally. You can then rename the folder back to “wordfence”.

    Sometimes if IP detection is incorrect on your site, a legitimate block for somebody else may affect all visitors. Take note of your own IP on your main device: https://www.whatsmyip.org and head over to Wordfence > All Options > General Wordfence Options > How does Wordfence get IPs. Reference the area under that section that says Detected IPs and Your IP with this setting. See if any of the options there when picked accurately reflect your IP. If one does, don’t forget to hit the SAVE CHANGES button in the top-right after you’re done.

    Thanks,
    Peter.

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