hueman theme and jetpack

  • Resolved apero

    (@apero)


    9 years, 7 months ago

    Hello, last week i have installed Hueman Theme on my wordpress site, jetpack is connected and all is good.

    But now i can’t reconnect jetpack, i got this error : cURL error 6: name lookup timed out

    Anyone have a solution for me ?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    9 years, 7 months ago

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

    Thread Starter apero

    (@apero)

    9 years, 7 months ago

    Hello, i can’t find “click here to contact jetpack support” can i send it to you in private message ?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    9 years, 7 months ago

    If you can’t get to the contact form on that Debug page, it’s most likely because your server doesn’t support sending emails from your WordPress installation.

    Instead, you can click on the Advanced Debug results link at the bottom of the page, copy everything, and paste it in this contact form:
    http://jetpack.com/contact-support/

    Thanks!

    Thread Starter apero

    (@apero)

    9 years, 7 months ago

    thanks

Viewing 4 replies - 1 through 4 (of 4 total)

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