Hi doc,
Could you provide the URL of your booking form page, so I can see this? That doesn’t really sound possible. It sounds very browser and/or user and/or site specific. There is definitely no global issue in the plugin in which the party size is being populated with data from another field in the form. Additionally, the party size is a dropdown, so that can’t happen.
So, either that user has something really messed up going on in their browser or you’ve added some kind of custom fields to your form and there’s an issue with them/how you set them up.
If it has anything to do with custom fields, then you’ll have to email us or get in touch via our website (https://www.fivestarplugins.com/support-center/), as that’s an element of the premium version, discussion of which is prohibited in these forums (https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products).
Hi, thx for the answer. It is the normal party size field. Whenever you click on e.g. 2 persons the soon as you get in the textfield for name an email the browser is already serving suggestons for autocomplete. I’ve tried it several times and very easy to reproduce.As soon as I autocomplete with my name, my housenumber of 41 is put in the party size. Because no one bothers to look again at the form that is really sent the housenumber stands for party size. You can find the booking form here but please be aware it is a production/live site..: https://rusticana.nl/reserveren
And it is not only in my browser. Already a few people made reservations we have to call afterwards in order to get the right party size.
As a workaround we limited the party size to max 8.
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This reply was modified 4 years, 12 months ago by
drrob67.
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This reply was modified 4 years, 12 months ago by drrob67.
I’m still not sure what you’re talking about. I guess you’ll have to take a video of you doing it, so I can understand.
Please see the following video that shows me navigating your booking form. I don’t see any incorrect auto completing, nor I do see the party size field being affected by any other field.
https://streamable.com/qxykt7
All that being said, you’ve definitely modified the booking form. Just looking at your source code, I can see that all of our fields are individually wrapped in several containing divs with selectors like cs-booking-form and col-xs-12, etc. Or, at the very least, you’re using some kind of builder that is automatically messing with it in that way. Either way, if you remove that customization, perhaps it might make a difference.
Ok I’ve managed to get a workaround that seems to work. we set the max party size at 8 so no double numbers can get in. seems that it is solved for now. cannot tell exactly but we have to wait.
