• Resolved dedoceo007

    (@dedoceo007)


    Hi,

    I just set up the plugin and have set up a pop-up. I set the response to also send me an email but for whatever reason I cannot seem to receive any emails. Is there a setup document or link you can can send to assist?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @dedoceo007

    Are you referring to this option?
    https://monosnap.com/file/RtDVpBXDE2UcqBLD1oke7XnSUOElFc

    I tested that using an email form field (to inform the user who fulfilled the form) as well as a specific email address (to inform the WP admin for example) and they both worked well.

    Can you please check that outgoing emails are working good (this plugin can be handy for that: https://ww.wp.xz.cn/plugins/check-email/) and also try with another email address (prefer a Gmail account if possible).

    Thank you,
    Dimitris

    Thread Starter dedoceo007

    (@dedoceo007)

    Hi,

    Thanks for the quick response.

    You are correct in the reference… I want to send an email to subscribers once they respond to a pop up requesting their information.

    I added the plugin and verified outgoing emails are fine. I can receive messages from the WP website.

    I re-tried sending the email using the standard {email} and a specific email address but I did not receive any emails by opening up the website and responding to the screen pop.

    I have not received any email messages.

    Is there some other setting I need to look at?

    Thread Starter dedoceo007

    (@dedoceo007)

    From the test:
    This test email proves that your WordPress installation at https://vetsplaybook.com can send emails.\n\nSent: Sat, 27 Jul 2019 18:16:43 +0000

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @dedoceo007 ,

    Can you export the module you have on your site so we can check it?

    kind regards,
    Kasia

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @dedoceo007

    It’s been a while since we’ve heard back from you, so I mark this topic as resolved. Please do post back any updates you have, if further assistance is required here. πŸ™‚

    Thank you,
    Dimitris

    Thread Starter dedoceo007

    (@dedoceo007)

    Sorry, I was out sick… Please reopen this ticket. Here is the module data, exported:

    {
    “plugin”: {
    “name”: “Hustle”,
    “version”: “4.0.0.1”,
    “network”: false
    },
    “timestamp”: 1565632969,
    “attributes”: {
    “module_name”: “Home1”,
    “module_type”: “popup”,
    “active”: “1”,
    “module_mode”: “optin”
    },
    “data”: {
    “module_id”: “1”,
    “blog_id”: “0”,
    “module_name”: “Home1”,
    “module_type”: “popup”,
    “active”: “1”,
    “module_mode”: “optin”
    },
    “meta”: {
    “integrations”: {
    “mailchimp”: {
    “selected_global_multi_id”: “5d3b8aa1c29e86.90079368”,
    “auto_optin”: “subscribed”,
    “list_id”: “77ca971085”,
    “list_name”: “Vets Playbook, LLC (77ca971085)”,
    “group”: null,
    “group_interest”: null
    }
    },
    “content”: {
    “module_name”: “”,
    “title”: “”,
    “sub_title”: “”,
    “main_content”: “<p style=\”text-align: center;\”>Receive a $100 discount on \u201cThe Playbook package\u201d by entering your e-mail below. \u00a0Once submitted we’ll send you the discount code to add when you \u00a0join Vets Playbook!<\/p>”,
    “feature_image”: “https:\/\/vetsplaybook.com\/wp-content\/uploads\/2019\/07\/glogo.png”,
    “show_never_see_link”: “0”,
    “never_see_link_text”: “Never see this message again.”,
    “show_cta”: “0”,
    “cta_label”: “Join Now”,
    “cta_url”: “https:\/\/vetsplaybook.com\/join-now\/”,
    “cta_target”: “self”
    },
    “design”: {
    “form_layout”: “three”,
    “style”: “minimal”,
    “feature_image_position”: “left”,
    “feature_image_fit”: “contain”,
    “feature_image_horizontal”: “center”,
    “feature_image_horizontal_px”: “-100”,
    “feature_image_vertical”: “center”,
    “feature_image_vertical_px”: “-100”,
    “feature_image_hide_on_mobile”: “0”,
    “form_fields_style”: “flat”,
    “form_fields_border_radius”: “5”,
    “form_fields_border_weight”: “3”,
    “form_fields_border_type”: “solid”,
    “form_fields_icon”: “static”,
    “form_fields_proximity”: “joined”,
    “button_style”: “flat”,
    “button_border_radius”: “5”,
    “button_border_weight”: “3”,
    “button_border_type”: “solid”,
    “gdpr_checkbox_style”: “flat”,
    “gdpr_border_radius”: “5”,
    “gdpr_border_weight”: “3”,
    “gdpr_border_type”: “solid”,
    “color_palette”: “blue”,
    “customize_colors”: “1”,
    “main_bg_color”: “#176387”,
    “image_container_bg”: “#010d30”,
    “form_area_bg”: “#78b5d1”,
    “title_color”: “#FFFFFF”,
    “title_color_alt”: “#ADB5B7”,
    “subtitle_color”: “#FFFFFF”,
    “subtitle_color_alt”: “#ADB5B7”,
    “content_color”: “#FFFFFF”,
    “ol_counter”: “#FFFFFF”,
    “ul_bullets”: “#FFFFFF”,
    “blockquote_border”: “#78B5D1”,
    “link_static_color”: “#78B5D1”,
    “link_hover_color”: “#4D95B6”,
    “link_active_color”: “#4D95B6”,
    “cta_button_static_bg”: “#78b5d1”,
    “cta_button_static_color”: “#FFFFFF”,
    “cta_button_hover_bg”: “#4d95b6”,
    “cta_button_hover_color”: “#FFFFFF”,
    “cta_button_active_bg”: “#4d95b6”,
    “cta_button_active_color”: “#FFFFFF”,
    “optin_input_icon”: “#aaaaaa”,
    “optin_input_static_bo”: “#ffffff”,
    “optin_input_static_bg”: “#ffffff”,
    “optin_form_field_text_static_color”: “#4D95B6”,
    “optin_placeholder_color”: “#AAAAAA”,
    “optin_input_icon_hover”: “#5d7380”,
    “optin_input_hover_bo”: “#ffffff”,
    “optin_input_hover_bg”: “#ffffff”,
    “optin_input_icon_focus”: “#5d7380”,
    “optin_input_active_bo”: “#ffffff”,
    “optin_input_active_bg”: “#ffffff”,
    “optin_input_icon_error”: “#d43858”,
    “optin_input_error_border”: “#d43858”,
    “optin_input_error_background”: “#ffffff”,
    “optin_check_radio_bo”: “#ffffff”,
    “optin_check_radio_bg”: “#ffffff”,
    “optin_mailchimp_labels_color”: “#FFFFFF”,
    “optin_check_radio_bo_checked”: “#ffffff”,
    “optin_check_radio_bg_checked”: “#ffffff”,
    “optin_check_radio_tick_color”: “#78B5D1”,
    “gdpr_chechbox_border_static”: “#ffffff”,
    “gdpr_chechbox_background_static”: “#ffffff”,
    “gdpr_content”: “#FFFFFF”,
    “gdpr_content_link”: “#FFFFFF”,
    “gdpr_chechbox_border_active”: “#ffffff”,
    “gdpr_checkbox_background_active”: “#ffffff”,
    “gdpr_checkbox_icon”: “#78B5D1”,
    “gdpr_checkbox_border_error”: “#d43858”,
    “gdpr_checkbox_background_error”: “#ffffff”,
    “optin_select_border”: “#ffffff”,
    “optin_select_background”: “#ffffff”,
    “optin_select_icon”: “#4d95b6”,
    “optin_select_label”: “#4D95B6”,
    “optin_select_placeholder”: “#aaaaaa”,
    “optin_select_border_hover”: “#ffffff”,
    “optin_select_background_hover”: “#ffffff”,
    “optin_select_icon_hover”: “#165e80”,
    “optin_select_border_open”: “#ffffff”,
    “optin_select_background_open”: “#ffffff”,
    “optin_select_icon_open”: “#165e80”,
    “optin_select_border_error”: “#FFFFFF”,
    “optin_select_background_error”: “#ffffff”,
    “optin_select_icon_error”: “#d43858”,
    “optin_dropdown_background”: “#FFFFFF”,
    “optin_dropdown_option_color”: “#78B5D1”,
    “optin_dropdown_option_color_hover”: “#FFFFFF”,
    “optin_dropdown_option_bg_hover”: “#aaaaaa”,
    “optin_dropdown_option_color_active”: “#FFFFFF”,
    “optin_dropdown_option_bg_active”: “#4d95b6”,
    “optin_calendar_background”: “#FFFFFF”,
    “optin_calendar_title”: “#165E80”,
    “optin_calendar_arrows”: “#165e80”,
    “optin_calendar_thead”: “#35414A”,
    “optin_calendar_cell_background”: “#ffffff”,
    “optin_calendar_cell_color”: “#5d7380”,
    “optin_calendar_arrows_hover”: “#165e80”,
    “optin_calendar_cell_bg_hover”: “#4d95b6”,
    “optin_calendar_cell_color_hover”: “#ffffff”,
    “optin_calendar_arrows_active”: “#165e80”,
    “optin_calendar_cell_bg_active”: “#4d95b6”,
    “optin_calendar_cell_color_active”: “#ffffff”,
    “optin_submit_button_static_bo”: “#4d95b6”,
    “optin_submit_button_static_bg”: “#4d95b6”,
    “optin_submit_button_static_color”: “#FFFFFF”,
    “optin_submit_button_hover_bo”: “#165e80”,
    “optin_submit_button_hover_bg”: “#165e80”,
    “optin_submit_button_hover_color”: “#FFFFFF”,
    “optin_submit_button_active_bo”: “#165e80”,
    “optin_submit_button_active_bg”: “#165e80”,
    “optin_submit_button_active_color”: “#FFFFFF”,
    “optin_mailchimp_title_color”: “#FFFFFF”,
    “custom_section_bg”: “#165e80”,
    “optin_error_text_bg”: “#ffffff”,
    “optin_error_text_border”: “#d43858”,
    “optin_error_text_color”: “#D43858”,
    “optin_success_tick_color”: “#4D95B6”,
    “optin_success_content_color”: “#FFFFFF”,
    “overlay_bg”: “rgba(51,51,51,0.9)”,
    “close_button_static_color”: “#78b5d1”,
    “never_see_link_static”: “#78b5d1”,
    “close_button_hover_color”: “#165e80”,
    “never_see_link_hover”: “#165e80”,
    “close_button_active_color”: “#165e80”,
    “never_see_link_active”: “#165e80”,
    “border”: “0”,
    “border_radius”: “5”,
    “border_weight”: “3”,
    “border_type”: “solid”,
    “border_color”: “#dadada”,
    “drop_shadow”: “0”,
    “drop_shadow_x”: “0”,
    “drop_shadow_y”: “0”,
    “drop_shadow_blur”: “0”,
    “drop_shadow_spread”: “0”,
    “drop_shadow_color”: “rgba(0,0,0,0.4)”,
    “customize_size”: “0”,
    “apply_custom_size_to”: “desktop”,
    “custom_width”: “600”,
    “custom_height”: “300”,
    “customize_css”: “0”,
    “custom_css”: “”
    },
    “visibility”: {
    “conditions”: {
    “16c2f99023f”: {
    “group_id”: “16c2f99023f”,
    “filter_type”: “all”
    }
    }
    },
    “emails”: {
    “form_elements”: {
    “first_name”: {
    “label”: “First Name”,
    “required”: “false”,
    “css_classes”: “”,
    “type”: “name”,
    “name”: “first_name”,
    “placeholder”: “John”,
    “can_delete”: “true”
    },
    “last_name”: {
    “label”: “Last Name”,
    “required”: “false”,
    “css_classes”: “”,
    “type”: “name”,
    “name”: “last_name”,
    “placeholder”: “Smith”,
    “can_delete”: “true”
    },
    “email”: {
    “label”: “Your email”,
    “required”: “true”,
    “css_classes”: “”,
    “type”: “email”,
    “name”: “email”,
    “placeholder”: “[email protected]”,
    “validate”: “true”,
    “can_delete”: “false”
    },
    “submit”: {
    “label”: “I’ll Take The Discount”,
    “required”: “true”,
    “css_classes”: “”,
    “type”: “submit”,
    “name”: “submit”,
    “placeholder”: “Subscribe”,
    “error_message”: “Please fill out all required fields.”,
    “can_delete”: “false”
    }
    },
    “after_successful_submission”: “show_success”,
    “success_message”: “<p>Thanks for taking time to submit your information, {first_name}. \u00a0Please check your email for another great savings offer.<\/p>”,
    “auto_close_success_message”: “1”,
    “auto_close_time”: “30”,
    “auto_close_unit”: “seconds”,
    “redirect_url”: “”,
    “automated_email”: “1”,
    “email_time”: “instant”,
    “recipient”: “[email protected]”,
    “day”: “”,
    “time”: “”,
    “auto_email_time”: “5”,
    “auto_email_unit”: “seconds”,
    “email_subject”: “You can save an additional $50!”,
    “email_body”: “<p>Thanks\u00a0{first_name}, for adding your email address to our mail list. \u00a0We wanted to remind you that we do not sell, share, barter, or disclose your information to anyone.<\/p><p>And now, to save you more, you can receive an additional $50 discount by sharing Vets Playbook on your Facebook page. \u00a0All you have to do is share this link on Facebook, (https:\/\/vetsplaybook.com), send in an image of your Vets Playbook post (or the link), and we’ll send you a discount code for a total of $150.00 off your membership.<\/p>”
    },
    “integrations_settings”: {
    “allow_subscribed_users”: “0”,
    “active_integrations”: “mailchimp”
    },
    “settings”: {
    “auto_close_success_message”: “0”,
    “triggers”: {
    “trigger”: “time”,
    “on_time_delay”: “6”,
    “on_time_unit”: “seconds”,
    “on_scroll”: “scrolled”,
    “on_scroll_page_percent”: “20”,
    “on_scroll_css_selector”: “”,
    “enable_on_click_element”: “1”,
    “on_click_element”: “”,
    “enable_on_click_shortcode”: “1”,
    “on_exit_intent”: “1”,
    “on_exit_intent_per_session”: “1”,
    “on_exit_intent_delayed”: “0”,
    “on_exit_intent_delayed_time”: “5”,
    “on_exit_intent_delayed_unit”: “seconds”,
    “on_adblock”: “0”
    },
    “animation_in”: “bounceInDown”,
    “animation_out”: “bounceOutUp”,
    “after_close_trigger”: [
    “click_close_icon”,
    “auto_hide”,
    “click_outside”
    ],
    “after_close”: “no_show_all”,
    “expiration”: “3”,
    “expiration_unit”: “days”,
    “on_submit”: “nothing”,
    “on_submit_delay”: “5”,
    “on_submit_delay_unit”: “seconds”,
    “hide_after_subscription”: “no_show_all”,
    “allow_scroll_page”: “1”,
    “close_on_background_click”: “1”,
    “auto_hide”: “1”,
    “auto_hide_unit”: “seconds”,
    “auto_hide_time”: “45”
    }
    }
    }

    Thread Starter dedoceo007

    (@dedoceo007)

    Checking in… please keep this ticket open as I am still having the problem…

    Thread Starter dedoceo007

    (@dedoceo007)

    Changed Status to NOT RESOLVED as I’m still having the problem and I need to figure out where I need to make change to resolve… Looking forward to hearing from you and I’ve included all the requested information.

    Hi @dedoceo007,

    Sorry for the delay here.

    I have imported your popup and when setting up {email} as a recipient I got the email right after I subscribed:
    https://monosnap.com/file/6uvlfzPYsmyZBLe1PYZfHY7IUrW9ex

    It seems that there’s something specific on your site that is causing this πŸ™
    Try running a full conflict test by disabling your other plugins and switching to default WP theme to see if the email is sent after that.
    If it is, then start enabling them one by one until you see which one is causing the issue.

    Best regards,
    Predrag

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello there @dedoceo007,

    Hope you’re doing well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day and take care!

    Cheers,
    Nastia

    Hi, I installed the plug-in and set up a popup and it won’t load. I get a continuous loading screen and no conversion. What can I do to resolve this?

    • This reply was modified 6 years, 3 months ago by sgranville.
    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @sgranville

    I hope you are doing well!

    Thank you for posting in this thread, however, per ww.wp.xz.cn regulation, please open your own new thread. This thread is closed and it was created by another author.

    You can open a new thread here:
    https://ww.wp.xz.cn/support/plugin/wordpress-popup/

    Kind regards,
    Nastia

    hi – just set up the plugin. two issues – email is not working. I checked it and email is working fine – just not the pop-up

    also, pop up doesn’t come up as it should. sometimes it comes and other times it doesn’t

    site http://www.gabrielsdelights.com

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @shaydrink

    As these issues are related to each website most of the time and this is already a long thread involving many other members, could you please create a new topic about it? https://ww.wp.xz.cn/support/plugin/wordpress-popup/#new-post

    Thank you,
    Dimitris

    thanks. done.

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Hustle Basic Set Up’ is closed to new replies.