hustle error “Something Went Wrong” all over

  • Resolved JCV

    (@psykonevro)


    6 years, 3 months ago

    Hi,

    I tested hustle plugin on a first and small wordpress site, I was happy with it and so installed it on a production wordpress site.
    Since I already set up a testing newsletter, I tried to export the import the settings.
    But I can’t get hustle work on the production website. Almost everything I try get me an error message “something went wrong, please try again”. I can’t even enable the debug mode, when I try I get that message.
    I gess either the import process is not fully operational or a conflict with another plugin. Could you let me know hiw to delete all hustle settings?
    (I already tried to delete and resinstall the plugin)

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 3 months ago

    Hello @psykonevro

    I trust you are doing well!

    Please elaborate, which action is made and

    “something went wrong, please try again”

    message is showing up? Are you trying to save changes at the back end? Or submit an email on a front end?

    You can reset all the settings, from Hustle > Settings > Data. Click on the Reset button as shown in the screenshot:
    https://monosnap.com/file/tLPhfnkbkoI4FPDSSyiLJFKpUvNtX7

    If the error showing up when trying to save changes, looks like there is a conflict with a plugin. To enable debug mode, please edit the wp-config.php file ad add these lines:

    
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    Please make sure that you insert these lines above /* That's all, stop editing! Happy blogging. */ in the wp-config.php file.

    Replicate the error and check onside the /wp-content/debug.log file for the errors.

    It is beet to perform a test for a conflict with a plugin, deactivate all plugins, besides Hustle and see if the issue still persists. If all is well, start activating one plugin at a time, till the error will be back. This way you will find which plugin causing it.

    Please run this test on a staging site, or have a full site backup before running this test.

    Let us know how it went!

    Cheers,
    Nastia

    Thread Starter JCV

    (@psykonevro)

    6 years, 3 months ago

    Thanks for your response.

    I couldn’t use the plugin’s reset option (got the same error message) so I removed all plugin related mysql tables. No change. I guess this definitely leads to a plugin conflict.

    When I’ll be able to access a computer, I’ll do a full plugin conflict test, and let you know about the outcomes.

    Thread Starter JCV

    (@psykonevro)

    6 years, 2 months ago

    Hi,

    I finally found the problematic plugin : W3 Total Cache.

    If I deactive it, Hustle works perfectly. If it’s activate, Hustle neither shows up nor I can create a new form (the issues I mentionned previously).

    It’s probably related to a specific setting : on another website, almost identical to the one impacted by the bug, Hustle perfectly works with W3 Total Cache activated.

    Must be a specific setting of W3TC, I guess… I haven’t been able yet to detect it.

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    6 years, 2 months ago

    Hello @psykonevro

    I hope you’re doing well and I really appreciate the feedback here.

    It seems that W3 Total Cache has an export/import functionality. https://www.inmotionhosting.com/support/edu/wordpress/how-to-import-export-w3-total-cache-settings/

    Can you share your settings here so I can also give this a try?

    Thank you,
    Dimitris

    Thread Starter JCV

    (@psykonevro)

    6 years, 2 months ago

    Hi @wpmudev-support6

    I appreciate you following so quickly:

    I added a settings export here:
    https://www.jcvignoli.com/pub/www.jcvignoli.com_blog.json

    But the bug is probably more complicated than that. I imported those settings to a website almost identical (used for testing purpose) and I can’t reproduce the bug. It must be a conjunction of plugins, together with W3 total cache, that take down Hustle.

    I’m still testing….

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    6 years, 2 months ago

    Hello @psykonevro ,

    Just want to confirm that I have tested Hustle with W3 TC plugin with your settings imported and I wasn’t’ able to replicate this error at all.
    Did you have any more luck finding the other plugin that could be causing this?

    kind regards,
    Kasia

    Thread Starter JCV

    (@psykonevro)

    6 years, 2 months ago

    Hi Kasia,

    Thanks for your confirmation. Unfortunately, I haven’t been to track down what combination is preventing me to use Hustle. On my testing blog, I activated the same plugins, but it’s still working.

    Will let you know if I find any clue!

    Cheers

    Thread Starter JCV

    (@psykonevro)

    6 years, 2 months ago

    Hi,

    OK, this is weird. I exported the mysql database and imported it.

    Hustle works.

    I’ve no idea why, perhaps some temporary table or data was probably the source of the problem.

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 2 months ago

    Hello @psykonevro

    I hope you are doing well!

    Glad to know that all is well now. I’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 9 replies - 1 through 9 (of 9 total)

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