Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @vidheek04,

    I hope you’re doing great today!

    I’ve checked the page, but couldn’t spot errors any console errors or obvious conflicts so far. In order for our techs to test the popup on a lab site, could you please export the popup, and share it using Dropbox, Google Drive, Pastebin.com, or a similar service.

    You can export the popup using the gear dropdown menu: https://prnt.sc/aCpRLaAn1pRq

    Looking forward to your reply!

    Best Regards,
    Dmytro

    Thread Starter vidheek04

    (@vidheek04)

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @vidheek04

    I ran some tests in my lab site using your popup but couldn’t notice any issues the pop-up works fine when you click in button it show up, I tested on mobile and desktop.

    Additionally I ran some tests on your site and when I click on subscribe button the pop-up always works.

    View post on imgur.com

    I suspect the issue might be browser cache so I suggest testing in private or incognito mode. Also can you confirm if you testing it with the subscribe button, because I can see you have multiple triggers?

    Best Regards
    Amin

    Thread Starter vidheek04

    (@vidheek04)

    Yes, it works in incognito mode. I’ll look into my browser problem.

    Thank you for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

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