Hi @drmacs
Sorry to hear you are having this problem.
Are you using the WordPress 5.5+?
Some plugins that depend on the jQuery-migrate file can cause issues on other plugins while trying to load some functions.
As the first troubleshooting test, could you please try to install the jQuery-helper plugin? https://ww.wp.xz.cn/plugins/enable-jquery-migrate-helper/
Check if the issue is gone, if not, kindly run a full plugin conflict test.
Make sure to run this test on a staging website or create a full backup.
You can follow this guide for the plugin test:
https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
Let us know the result you got.
Best Regards
Patrick Freitas
Thread Starter
drmacs
(@drmacs)
Hi,
Yes, we are using WordPress 5.5+. I tried the jQuery helper plugin but the issue is still there. I also tried deactivating all plugins apart from Hustle and changing the theme to WP twenty twenty, but the plugin is still not responding at all.
Do you know anything else we can do to make the plugin to work, or should I just use another plugin for making popups?
Best,
Marcus
Hello @drmacs,
Kindly help me with the following information to try the replication on my end:
1. Site PHP version
2. Server type: Apache/ Nginx
3. Do you have object cache, redis cache, static server cache active on your site? If yes, which one? Also, did you try to turn all of them oFF or clear them and check?
Thank you,
Prathamesh Palve
Hi,
I have the same issue with hustle. If I want to work with a popup, I cannot change the settings to “enable tracking” also in the popup menu itself, I can open it, but I can’t choose the items like “visibility, behavior, emails etc.” it just doesn’t react. It doesn’t show up frontline either. I have deactivated all plugins, changed to twentytwenty theme, deactivated cache and tried with the succested jquery plugin. Still having the issue.It worked in the beginning a few weeks ago with the same configuration on my website. I have activated the debug mode. I have Siteground, PHP 7.4.8 Apache with Nginx reverse Proxy according to their information. I also have cloudflare activated, where I deactivated the cache to check. Cache on the website is gzip, page cache, etc. with hummingbird.
Hope that gives you and us support to make it work again!
Thank you,
Christa
Hi @star379
I understand that you run a conflict test but the issue still does sound very much like a conflict. However, there’s also a chance that either update didn’t work well or… it’s something on “browser end” that’s interfering.
That being said, could you please
– try re-installing plugin
– try different browsers?
Once you do the test, please let us know about results but please start a separate support ticket for this. Issues often “look similar” but are not really caused by the very same thing and often require different troubleshooting steps – so please, as per this forum rules, open a new ticket of your own and we’ll assist you there.
Best regards,
Adam
Hi,
thanks for your reply. Ok I do understand that and will open a new support ticket next time. Just wanted to inform you, that I have reinstalled it again now, I did do that already. I tried in another browser. I tried to deactivate all plugins which ended in an error 500…
By now, nothing has changed, it doesn’t work.
Best Regards
Christa
Hello @star379,
I’m sorry to know that. Could you pull up a fresh lab site on your end or a staging site, just install Hustle and check if that works?
Next, can you turn on debug logging and check if you see any errors? Here is how you can do it: https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/
If you see any errors, do paste them here or add a screenshot to them, please.
Also, as adam explained, kindly create a new thread with the link to your initial issue reply in this thread and we would and we would be happy to help you further in a fresh thread.
Thank you,
Prathamesh Palve
Hello @drmacs ,
We haven’t heard from you for a while now so it looks like you have solved this issue.
If not please let us know and re-open this ticket.
kind regards,
Kasia
Hi, thanks for your reply and sorry for being so late. I have tried all but by now it is strange that some plugins suddenly don’t work on my website. It is just like they are being blocked by a code that I can’t find. I will open another ticket if I need further support.
Kind Regards
Christa
Hello @star379,
I am sorry to know that it did not work on your end. If that would not be a trouble for you, could you try to check on a fresh staging site to see if that work for you with just one plugin on the site? If you did check that earlier, did it cause the same issue to you? I understand that you may be occupied in things and it is completely fine to reply according to your convenience. We would be happy to help.
Thank you,
Prathamesh Palve
