Hi @romantic20,
I see the link on the site but when I check the page source I can see that the Hustle module is not loaded anywhere, and it should be there even before the button is clicked, so it seems that something is completely preventing that page from being added there.
Can you perform a conflict test by disabling all the plugins except for Hustle and switch to default WP theme to see if it loads after that?
This should tell us where the cause is so we can debug it further from there.
Let me know how it goes.
Cheers,
Predrag
Hi Predrag,
I did all of it (activated Twenty Nineteen theme and deactivated all plugins except WooCommerce, as without it I wouldn’t see this product page at all). Didn’t help – situation remained the same. What else could be done?
Hi @romantic20,
Could you try doing two things that might help us get to bottom of this.
First thing is to check if we can get some information from the debug log.
You can enable debug log in your wp-config.php file (located in root WP folder) by replacing define(‘WP_DEBUG’, false); with this code:
// Enable WP_DEBUG mode
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set( 'log_errors', 1 );
@ini_set( 'display_errors', 0 );
Click on the popup link on your page and hopefully, this will create debug.log file in your wp-content folder that could tell us what is going on.
Upload it to any file sharing service like dropbox or GDrive and share the download link here so we can check it out.
Also, can you go to Hustle > Pop-ups, click on the Gear icon next to your popup and export it from there.
Upload that export file to file sharing service as well and share the download link so I can do some checks and tests from my end.
Cheers,
Predrag
So what do you think, what causes the problem?
Hello @romantic20
I can see that the “Delivery Information” link in the page you shared is working good now and triggers a Hustle pop-up.
Is this resolved by now? Please advise!
FYI the debug information didn’t include any useful information about this.
Thank you,
Dimitris
Hello Dimitris,
We have checked in different browsers (IE, Chrome, Firefox…) in 2 different countries, popup doesn’t showing. Pressing the link just adding hashtag to the url.
What else could we do to move forward with this problem?
The problem remained unsolved. Maybe I would give you admin access to site to check out what is wrong?
That’s strange @romantic20, as I can still see the popup using Chrome:
https://monosnap.com/file/OjfJq4H9RJPg4pCjCNS0vkBs873l8o
As you’ve already created a thread in our site here though:
https://premium.wpmudev.org/forums/topic/hustle-pro-hustle-not-working-on-pop-up-link
let’s better continue over there. 🙂
Thank you,
Dimitris