@humayonk Can you please take a look at this probably plugin problem asap?
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This reply was modified 5 months, 3 weeks ago by
Marco Rinia.
Hi @wolthaar
Thank you for reaching out to us.
First, please try disabling any other third-party plugins on your site to see if the issue still occurs.
Also, clear your browser, website, and CDN caches, and if you’re using a caching plugin like BB Caching, try temporarily disabling it for testing.
If the issue persists, to help us debug and provide a better solution, could you please export and share your Customizer settings by following this guide?
@marcorinia, if you’re facing the same issue, then based on this forum guide, I would ask you to please start your own separate thread.
With Regards
Humayon
Hello,
you can. close the case, i have add the typekit font by code and the problem is still the same, we need to find another font, sorry for this
Hi @wolthaar
Thank you for writing back to us.
To help debug the issue further, could you please provide the Customizer export file we requested earlier?
It would also be very helpful if you could share a screencast of the configuration steps so we can reproduce the issue on our end and provide a solution.
With Regards
Humayon
Hi @wolthaar
Thank you for your cooperation and for writing to us.
We tried reproducing the issue on our test server using the file you shared, but we weren’t able to replicate it. It’s possible we might be missing some configuration steps.
Could you please share a screencast of the configuration steps so we can reproduce the issue on our end and debug it more effectively?
With Regards
Humayon
see when i use the cambria as font the hypelink is not working because the font takes to much space
thats the reason that i have choose another font
https://share.zight.com/llupEbE5
Hi @wolthaar
Thank you for sharing the details with us.
Could you please confirm whether the issue occurs only with the Cambria font or if it happens with other fonts as well?
With Regards
Humayon
Hello, it only happends witj Cambria see link
https://share.zight.com/eDuJXvDg
Hi @wolthaar
Thank you for your reply.
Since you’ve confirmed that the issue occurs only with the Cambria font, which is a premium Adobe font.
Could you please share a test project ID with us so we can investigate this further?
With Regards
Humayon
Hello see Project ID: cvk7eur
s a test project with the same fonts
Hi @wolthaar
Thank you for your response and for sharing the project ID.
I’ve forwarded this to the relevant team, and they’re currently investigating the issue. We’ll update you as soon as we have more information.
In the meantime, please keep the test project active while our team continues debugging.
With Regards
Humayon
Hi @wolthaar
We want to let you know that our team is working on this and will be addressed in a future release.
Also, I’m marking this thread as Resolved as it will be addressed with a future release.
If you need further assistance with this plugin, feel free to start a new thread, and we’ll be happy to help.
With Regards
Humayon
