I am having multiple false positives

  • Resolved fiiphdan

    (@fiiphdan)


    10 months, 1 week ago

    Hello!

    Iam having multiple false positives at my shop (Just today more then 4 witch is very unusual and not good….could you please verify it has soon has possible.

    Also i have this message: Syncing data with the cloud. Usually, it takes a few seconds. it is always loading, i think it is not working properly….

    And above that this message: Jul 30 2025 23:04:00: Error occurred while checking account status. FAILED_TO_USE_FILE_GET_CONTENTS

    Thank you!

    • This topic was modified 10 months, 1 week ago by fiiphdan.
    • This topic was modified 10 months, 1 week ago by fiiphdan.

    The page I need help with: [log in to see the link]

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  • Plugin Support katereji

    (@katereji)

    10 months, 1 week ago

    Hello.

    To fix false positives please enable the ‘Use Anti-Spam by CleanTalk JavaScript library’ option in the Anti-Spam plugin settings. If you have a cache solution please after that clear the website cache.

    To fix the error and constantly loading sync please re-enter the access key and save settings.

    Please let us know if you need further assistance.

    SergeM

    (@serge00)

    10 months ago

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 3 participants
  • Last reply from: SergeM
  • Last activity: 10 months ago
  • Status: resolved