Are you on the latest version of the plugin? If not, can you try updating the DHL for WooCommerce plugin to see if that fixes the issue?
Yes I have the latest version of DHL for Woocommerce.
Is this the first time you use the plugin? Were you able to create a label before?
I have been using the plugin for about a year. I even tried editing the adress but nothing has changed.
I really need to generate the label quickly because I need to send the order out today.
Have you changed hosts or upgraded PHP recently?
No I have not changed hosts or updated my php recently.
Can we continue this conversation via email, please contact me at “dhlsupport [at] progressusmarketing.com” and send me your log file.
Where do I find the Log File?
Apologies for the delayed response, you can find it in “WooCommerce -> Status -> Logs” and select the log file that starts with “DHL-{relevant date}” – https://www.awesomescreenshot.com/image/3806443/b80984da29d820059129d3afdc09d616.
