I cannot deactivate the plugin

  • Resolved mk521

    (@mk521)


    4 years, 6 months ago

    Hi,

    I have installed the plugin on wordpress multisite and I have not activated the plugin for all the sites of the networks, but I activate it only where I need it.

    I have to turn it off momentarily for testing but I see the option to turn it off is gone. How can I solve the problem?

    Thanks for the support

    • This topic was modified 4 years, 6 months ago by mk521.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WebToffee

    (@webtoffee)

    4 years, 6 months ago

    Hi @mk521,

    Thanks for reaching out.

    It seems like the plugin is network activated. That is why the deactivate option is not available on the individual sites. Kindly deactivate from the network and activate it on individual sites to get the deactivation option for each site. Kindly check in that way and let us know if anything.

    Thread Starter mk521

    (@mk521)

    4 years, 6 months ago

    Hello and thanks for the reply.

    Unfortunately, as I told you, the plugin is not active in the network. The plugin is only active on a single site. I attach screenshots.

    I look forward to your response

    https://drive.google.com/file/d/1wnmH1KgtPkIrJL766hJoMd9JsJlnVgTv/view?usp=sharing

    This is the plugin view from the network: https://drive.google.com/file/d/19IwOc_YxsDEOE5vcVKVu6pUoVX5-jHsi/view?usp=sharing

    • This reply was modified 4 years, 6 months ago by mk521.
    Plugin Author WebToffee

    (@webtoffee)

    4 years, 5 months ago

    Hi @mk521,

    Thanks for sharing the information.

    We have found that the issue is because of the conflict with the translation plugin that you are using. We have fixed the issue in our development version and will reflect it in the upcoming release. However, you can use the bulk action option located on the plugins page to deactivate the plugin for time being. Thanks for understanding.

Viewing 3 replies - 1 through 3 (of 3 total)

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