I cant restore backup

  • Resolved quanto89

    (@quanto89)


    5 years, 5 months ago

    Hi used this plugin to restore a site after hosting transfer.
    I started having issues, first site address was not the same, so I had to add www. at the beginning.
    After that database was not the same, so I had to change all database prefix …
    Then I could finally do the restore but it doesnt work.
    It goes back to page and says “warning”, warnings found during restore. Anything else or what I have to fix. Can you please help?
    I dont wanna buy the pro version. Thank you!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter quanto89

    (@quanto89)

    5 years, 5 months ago

    I even bought the premium now, I still cant restore it :///

    Thread Starter quanto89

    (@quanto89)

    5 years, 5 months ago

    And it gave a critical error on the website.

    Support Backup Guard

    (@backup-guard)

    5 years, 5 months ago

    Dear @quanto89 ,

    We are sorry for the issues you faced during the restore.

    Since you have already purchased the pro version, please, contact us via Live Chat from here or else send an email to [email protected]

    You can include this thread link for a reference in your message.

    Besides, please, also send the restore log to us.

    You can download the mentioned log file by this article link:
    https://backup-guard.com/products/backup-wordpress/doc/download-restore-log

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Support Backup Guard

    (@backup-guard)

    5 years, 5 months ago

    Dear @quanto89 ,

    We have received your message via email.

    We will continue the communication via email.

    Thank you.

    Thread Starter quanto89

    (@quanto89)

    5 years, 5 months ago

    I never received any follow up from you by email.

    Also, I had to migrate another site. Since I paid for the upgrade, I thought I would use your plugin.
    Result? When importing the backup from google cloud the import gets stuck always at 9 or 10%. I hope I just didn’t lose another website because of your plugin :))

    Support Backup Guard

    (@backup-guard)

    5 years, 5 months ago

    Dear @quanto89 ,

    We double checked the conversation with you and noticed several follow up emails have been sent to you.
    There were possible delays due to the holiday season but the case is still ongoing and we will do everything possible to make sure the product works as it should on your end.

    Thread Starter quanto89

    (@quanto89)

    5 years, 4 months ago

    It’s not resolved.
    Still waiting for your emails.

Viewing 7 replies - 1 through 7 (of 7 total)

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