I cant start Scan

  • adil10101

    (@adil10101)


    6 years, 2 months ago

    It is saying it cant start because of they cant connect to wordfence servers, but in diagnostics, it is a green tick in connectivity. Please resolve the issue. And diagnostics does not warn about anything.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • WFGerroald

    (@wfgerald)

    6 years, 2 months ago

    Hey @adil10101,

    Can you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your ww.wp.xz.cn username and update this thread after you’ve sent it.

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter adil10101

    (@adil10101)

    6 years, 2 months ago

    I have sent the diagnostic report, please check it.

    Thanks,
    Adil

    WFGerroald

    (@wfgerald)

    6 years, 2 months ago

    Hey @adil10101,

    Can you please adjust How Does Wordfence get IPs to CF-Connecting-IP, then try a remote scan and let me know if it helps?

    https://www.wordfence.com/help/dashboard/options/#general-wordfence-options

    If this doesn’t help, can you send me another Diagnostic report after making the adjustment?

    Please let me know how it goes.

    Thanks,

    Gerroald

    Thread Starter adil10101

    (@adil10101)

    6 years, 2 months ago

    Still not able to start scan reliably, sometimes diagnostics say it cant connect back to my site, with a curl 28 error. But sometimes it is perfectly alright.

    I have send the email again with new settings, please have a look.

    Yours,

    Adil

    WFGerroald

    (@wfgerald)

    6 years, 2 months ago

    Hey @adil10101,

    If it’s working sometimes, and sometimes not, you might reach out to your host for their thoughts. It’s possible a firewall on the server/network level is blocking them.

    Please reach out to your host and let me know what they say.

    Thanks,

    Gerroald

    Thread Starter adil10101

    (@adil10101)

    6 years, 2 months ago

    They said, there is no firewall and no error in their server. I am using cloudflare, could that interfere in any way

    yours,
    adil

    Thread Starter adil10101

    (@adil10101)

    6 years, 2 months ago

    I have whitelisted wordfence servers but to a limited range, due to cloudflare range input problem. i could only input 0/24,not 0/27

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘I cant start Scan’ is closed to new replies.

Tags