If you’re using a commercial paid addon for this plugin we recommend you go to their official support channel so you can get support from the people who know it best.
https://bulkwp.com/support/
The vendors are the best resource as they are responsible for supporting their commercial products. Also, as the author is aware, commercial products are not supported in these forums.
@darleicordeiro
As the moderator mentioned this forum can’t be used for supporting commercial products. I have mentioned this in the sticky post at the top of this forum – https://ww.wp.xz.cn/support/topic/kindly-read-this-before-posting/
I have replied to your support request and have also sent you an email. Let’s take the conversation over email.