Hi @larryfields007,
I can confirm that we have received your e-mail regarding this issue; and that I have just responded to it.
When you see a “Something went wrong” error, this usually means that the plugin received unexpected data from the “REST API” of your site (e.g., because of a PHP error on the site); which it uses to load/save the settings and such. As the plugin doesn’t receive the expected data from your site, the page fails to load as a result.
To prevent being locked out due to not being able to configure 2FA on your account, you can create a file called rsssl-safe-mode.lock in the /wp-content/ folder of your site. This activates Safe Mode and disables 2FA, so you won’t get locked out when the Grace Period expires in a few days.
I have provided some troubleshooting steps in response to your e-mail, so we can obtain more information about the likely cause of the issue you’re experiencing.
Kind regards, Jarno
Inside of the wp-content folder there is another folder named “plugins”. There is another “wp-content folder inside of the “public_html” folder. There is also a really-simple-ssl folder inside of public_html/wp-content/plugins. Where does rsssl-safe-mode.lock go? Can you be a little more specific?
I would also need to know how to fix the ” Something Went Wrong” problem. I am not an expert at WordPress coding so try to be as specific as possible, otherwise I might have to delete your plugin and go with another SSL plugin.
Where are the troubleshooting tips? I don’t see them anywhere.
Hi @larryfields007,
The rsssl-safe-mode.lock file should be placed directly in the /wp-content/ folder of your WordPress installation. If you have multiple WordPress installations, make sure to pick the right one (the one which has a really-simple-ssl folder in the /wp-content/plugins/ directory).
To determine the cause of the “Something went wrong” error we usually need some more information though, as there can be various causes for such an issue (e.g., the REST API of your site not working correctly, or a PHP error from another plugin which breaks the Settings pages as a result).
In your case; there seems to be a "NS_BINDING_ABORTED" error when the plugin tries to load/save settings through admin-ajax.php on your site; which can have a variety of causes (some other JavaScript might be causing the request to be aborted, but it really could be caused by anything that violates the HTTP protocol, such as invalid syntax).
The first thing I’d do is to check whether this issue persists with Really Simple Security as the sole activated plugin & when using a default WordPress theme (such as one of the “Twenty Twenty-” themes), to see if that fixes the issue. This allows you to determine if another active plugin or theme was related to this behavior.
Kind regards, Jarno
