Plugin Support
Milos
(@miloss84)
Hello there,
Thank you for your patience!
Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?
This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.
I am looking forward to your reply!
Kind Regards,
Plugin Support
Milos
(@miloss84)
Hi there,
Thank you for contacting us again
Check if Link is Enabled in Elementor
- Edit the Icon Box widget in Elementor.
- Scroll to the Content tab → Link field.
- Ensure you’ve entered the full URL,
mailto:[email protected], or tel:+123456789.
- Try retyping the link and saving again.
Test with a Simple Link
- Try entering just
https://google.com and check if an <a> tag appears in the HTML.
- If not, it may be a rendering issue.
Check Theme & Plugin Conflicts
- Temporarily switch to a default WordPress theme (e.g., Twenty Twenty-Four).
- Disable caching plugins (WP Rocket, Redis, etc.) and test again.
- If it works with a different theme, your theme (The7) might be overriding Elementor’s output.
Inspect the Code for <a> Tag
- Right-click on the Icon Box and select Inspect (DevTools).
- Search for an
<a> tag around the Icon Box content.
- If it’s missing, the issue could be related to Elementor settings or a conflict.
Update Elementor
Try Safe Mode
- Go to Elementor → Tools → Safe Mode and enable it.
- If the links work in Safe Mode, a plugin conflict is likely.
Rebuild the Icon Box
- Delete the current Icon Box and add a new one manually.
- Sometimes, Elementor widgets get corrupted after multiple edits.
Looking forward hearing from you.
Kind regards
