I found other support discussions dealing with non-functioning links that suggested that the problem might have to do with a plug-in, and that deactivating plug-ins might solve the problem. I tried deactivating all of the plug-ins I could safely deactivate, but it did not solve the problem. I still get “undefined” in the Icon Box editing popup after I hit the Set Link button in the link editor.
Other posts on similar topics suggested changing browsers from IE. While I have always avoided IE, I had been using only Chrome, and had not tried Firefox. I downloaded and installed Firefox, and tried the Icon Box editing in that browser. That setup also failed to save the link when the Set Link button was clicked.
Why has this simple function, which worked fine in previous versions of WordPress, failed to function in this version? Is this a WordPress version problem? Anyone?
I too am having exactly the same problem all of a sudden with icon box! It is not browser related, but i simply cannot set a URL and click save. The URL field just reverts to blank! This USED TO WORK FINE! Why is it now not working
An URGENT response is requested!
Have you guys sorted out the problem?
I am having the same problem as well. I just cannot set a link and get “undifined” message!
Unfortunately, no. I originally raised this issue more than 6 weeks ago, and have yet to hear from anyone at WordPress. Apparently, their support is not up to the challenge of responding to a simple request in a timely manner.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Please contact your theme authors or vendors for support with your commercial theme.
I have been e-mailing my theme author but never got back to me…
… Besides, the icon box links WORKED in my commercial theme before the recent version changes of WordPress. I have not changed themes. This indicates that this is apparently NOT a theme problem, but a problem with the WordPress version.
I’m having the same problem but only for new URL’s the older ones that were set work fine. The response time to this problem is extremely poor and I expected more to be honest.
