Icon problem after update

  • Resolved tendenzechic

    (@tendenzeshabbychic)


    11 months ago

    Hi, since the transition from version 5.x.x to 6.0.4, unfortunately for old customers who have already visited the site, the icon that should appear at the bottom is broken, see screen. However, for new users and anonymous users the icon is correct.

    I tried clearing the cache deeply, I read on another topic about excluding css and js, but this didn’t work.

    The problem is very serious because by positioning itself at the bottom it covers the button that takes the customer to checkout.

    The problem is “solved” only by clearing the browser cache, but how can I ask my visitors to do this?

    At the moment I have “solved” it by doing a rollback

    https://prnt.sc/Ew-7ZfHWT2Db

Viewing 5 replies - 1 through 5 (of 5 total)
  • dantebit

    (@dantebit)

    11 months ago

    I have exactly the same problem, the design is seen correctly only when I eliminate the browser cache, which is not convenient to ask all my existing visitors.

    Excluding css and js didn’t work for me too.

    Please, can check what exactly has changed regarding the previous version.

    • This reply was modified 11 months ago by dantebit.
    baltoxyz

    (@baltoxyz)

    11 months ago

    Having the same issue for a while now, it’s crazy this has not been properly solved yet!

    @tendenzeshabbychic if I may ask, which specific version did you roll back to? We may need to do the same.

    Plugin Author Pacotole

    (@pacotole)

    10 months, 4 weeks ago

    Hi everyone,
    It’s very likely that the issue is caused by an optimization plugin that removes the version query string (?ver=...) from the CSS files.

    When the version parameter is stripped, browsers may keep using a cached version of the file, thinking it hasn’t changed — even though it actually has. This would explain why only returning users (with an old cache) are seeing the broken icon.

    You can check your optimization or caching plugin settings and disable the option that removes version parameters from CSS/JS files. That way, returning users will get the updated files after updates like the one from 5.x.x to 6.0.4.

    Thread Starter tendenzechic

    (@tendenzeshabbychic)

    10 months, 3 weeks ago

    My site is hosted on a litespeed server, the fastest solution is set Remove Query Strings to OFF, but second best solution is this:

    https://ww.wp.xz.cn/support/topic/plugin-conflict-css-cache-problem/

    Plugin Author Pacotole

    (@pacotole)

    10 months, 2 weeks ago

    Hi, @tendenzeshabbychic. Thank you for share your solution.

    We’ve included it in the latest version of JoinChat (6.0.6). Many of the reports of this issue came from LiteSpeed ​​users, so they’ll benefit.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Icon problem after update’ is closed to new replies.