Hi leoceros ,
Thank you for reaching out. We noticed that your website is currently not live, which is why we’re unable to investigate the issue. Please make the site live and let us know. We will check the issue and update you as soon as possible.
Regards,
Amir
Hello @ahmedamir ,
The website is now live. Can you check it please. Thank you.
Hi leoceros,
Hope you’re doing well.
I can see that the icons are displaying correctly on your website now. Please check this video for reference: https://d.pr/v/cJX9kT
To make sure everything loads properly on your end, kindly clear all levels of cache, including server cache, WordPress/optimization plugin cache, CDN cache, and browser cache. After clearing the cache, please try visiting the site again in an incognito/private window.
Let us know if the issue persists. We’ll be happy to assist further.
Regards,
Amir
Hello @ahmedamir ,
Thank you for your response. Those are the only two icons that are visible. Please check the home page of the site. (What makes us different and what we build sections).
The icons are not displaying in the yellow boxes. They are only visible on the Elementor Editor, but won’t load on the website front-end.
Hi leoceros,
Hope you are doing well.
This is not ElementsKit widget. The icons are coming from a different plugin. Please refer to the screenshot here for clarification: https://prnt.sc/SeusZDtsd6FD.
We recommend contacting the respective plugin author to resolve this issue, as they will be best suited to assist you.
If you face any issues related to the ElementsKit plugin, please feel free to let us know. We will be happy to help.
Regards,
Amir
Hi leoceros,
We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.
If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.
Best Regards,
