idrive e2

  • Resolved davinchy

    (@davinchy)


    1 year, 6 months ago

    Hi,
    I have done all the setup steps as recommended by iDrive to create the access key and storage bucket.
    The process seems to be successful and I receive a confirmation email at the end.
    The website I am trying to backup is about 13GB.
    However, in iDrive I only have about 190MB backed up in the bucket.
    The file that backs up the database is 0KB. It is empty.
    The file that backs up the wordpress uploads folder also appears to be 0KB in size. It is also empty.
    I have downloaded the backup files for plugins, others and themes and they seem to be fine.

    I have changed the split size from 400MB to 100MB and to 50MB and I have never managed to get the backup to actually complete even though I always receive the confirmation email that the backup is complete.

    If I back up to Google Drive there is no problem. I have even restored the site from Google Drive.

    I would like to know what the problem is with iDrive E2 please.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • nrobertsudp

    (@nrobertsudp)

    1 year, 6 months ago

    Hi there,

    Could you please attach the log file for one of the failed iDrive backups?
    It will help us to identify the problem. You could use Pastebin to share it.

    Best regards,

    Nick

    Thread Starter davinchy

    (@davinchy)

    1 year, 6 months ago

    First I will post Google Drive pastebin link that worked fine in 2 or 3 parts

    I have checked this backup and is ok.

    part 1 https://pastebin.com/hszXdjdC

    part 2 https://pastebin.com/mMmcVVky

    part 3 https://pastebin.com/D1ahkMSy

    Thread Starter davinchy

    (@davinchy)

    1 year, 6 months ago

    And this is the iDrive E2 backup that take several hours and is not complete. I forgot to mention that the Google backup took 45 minutes only.

    part 1 https://pastebin.com/myuWSbU4

    part 2 https://pastebin.com/jXm23zyA

    part 3 https://pastebin.com/D5eBN4JA

    part 4 https://pastebin.com/MSYdWCpF

    part 5 https://pastebin.com/EXGkiZGg

    part 6 https://pastebin.com/gKk2Bdxp

    part 7 https://pastebin.com/V3uu3xA2

    part 8 https://pastebin.com/c8i9bJBy

    part 9 https://pastebin.com/S7fR7jZj

    nrobertsudp

    (@nrobertsudp)

    1 year, 6 months ago

    Hi there,

    Thank you for the log files. They indicate a great many resumptions with the iDrive E2 backup.
    The Google backup only has 3, the iDrive E2 backup has 33. Hence there’s a big time difference.

    As a first step to eliminating so many resumptions could you please try the following for me?
    In Settings >> Expert settings >> Show expert settings >> Split archives every: enter 25MB.

    This should help overall performance and help maintain the connections which were dropped.
    Once you’ve had a chance to test this please let me know if there’s a backup time improvement.

    Best regards,

    Nick

    Thread Starter davinchy

    (@davinchy)

    1 year, 6 months ago

    The split size did not help to complete any backup.

    To Google Drive, the approximate round trip times in milli-seconds is:
    Minimum = 14ms, Maximum = 14ms, Average = 14ms

    To iDrive E2 bucket in Miami (the best one I get, because the other locations get worst): Approximate round trip times in milli-seconds:
    Minimum = 129ms, Maximum = 132ms, Average = 131ms

    The answer from iDrive E2 is that I need to choose the nearest location.

    I’m from Montevideo Uruguay in South America.

    So is it okay to say that iDrive E2 is so far from my location that it is not a good option for my backups?

    nrobertsudp

    (@nrobertsudp)

    1 year, 6 months ago

    Hi there,

    Thank you for the update. I’m sorry the archive size change didn’t help improve speeds.
    From your time measurements it does look like things will be much slower with iDrive E2.

    Based on your testing against Google I would have to agree iDrive is not the best option.
    The longer roundtrips and any connection instability may well cause many resumptions.

    As you’ve experienced, each disconnect and resumption creates an additional time delay.
    The 33 resumptions in your previous iDrive 2 log file added up to a much longer backup.

    Best regards,

    Nick

Viewing 6 replies - 1 through 6 (of 6 total)

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