IE 11 support

Hello @sdkang.
Unfortunately we do not support IE 11.

IE is an outdated browser as Microsoft stopped supporting it in 2016. Only IE 11 should still be supported including security updates but it may stop soon too.
To hide the chatbot icon in IE, you can use JavaScript. For example, add the following script to your website:

<script>
            window.onload = function() {
                let ua = window.navigator.userAgent; //Check the userAgent property of the window.navigator object
                let msie = ua.indexOf('MSIE '); // IE 10 or older
                let trident = ua.indexOf('Trident/'); //IE 11

                if(msie > 0 || trident > 0){
                    document.getElementById('watsonconv-floating-box').style.display = 'none'; //Hide chatbot icon
                }
            }
</script>

If you have more questions, don’t hesitate to ask them.

• This reply was modified 6 years, 6 months ago by Intela-bot Help.

You can try adding this code to the CSS file:

@media all and (-ms-high-contrast: none), (-ms-high-contrast: active) {
  #watsonconv-floating-box {
    display: none;
  }
}

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