Iframe not rendering inside timeline content

Hi @antoniofourmark,

It looks like the issue might be related to how the timeline content is being processed. To help you further, we’ll need to take a closer look at your setup.

As you’re using the premium version of the plugin, please open a support ticket through our official support channel. It would also be helpful if you could share a quick screencast showing how the iframe is added and what you’re seeing on the front end. This will allow our team to investigate the issue more accurately.

We look forward to helping you resolve this!

Kind Regards,
Ankush 🙂

Hi @antoniofourmark,

Thanks for your reply and for clarifying that you’re using the free version of the plugin.

We’re sorry to hear about the trouble you’re facing with the iframe not showing. Let’s try a few basic checks first to help identify the issue:

1. Make sure the iframe code is properly added in the text editor’s code mode and that it hasn’t been stripped out after saving.
2. Temporarily switch to a default theme like Twenty Twenty-Four and check if the issue still occurs.
3. Disable other plugins one by one to rule out any conflicts that might be causing the iframe to disappear.

If the issue persists, we’d really like to take a closer look so we can help more effectively. Could you please share some screenshots or a short screencast showing how you’re adding the iframe and what you see on the front end?

Even though you’re using the free version, you can still reach out to us directly with these details, and we’ll be happy to investigate further.

We truly value your feedback and would love the chance to make things right. Let us know our team is here to help!

Kind regards,
Ankush 🙂

• This reply was modified 1 year ago by Ankush Thakare.

Hi @antoniofourmark,

Thank you for the update, and we’re glad to hear you found a workaround using JetElements.

We’re sorry again for the trouble caused earlier and truly appreciate you bringing this to our attention. Your feedback helps us improve and provide a better experience for everyone using the plugin.

If you ever decide to give the plugin another try or need help with anything else, we’d be more than happy to assist you further. And if your experience has improved, we’d be grateful if you’d consider updating your rating—it really motivates our team to keep improving.

Thanks again for your time and patience!

Kind regards,
Ankush 🙂