Hi,
We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.
Regards,
BestWebSoft Support Team
Hi,
We’ve visited your site (http://thehomebrewhero.com/portfolio/asamushi-dry-pilser/) and found no problems there. Did you manage to fix the problem by yourself? If you didn’t, please try to copy “portfolio.php” and “portfolio-post.php” files to your main theme’s directory and child theme directory.
Sincerely,
BestWebSoft Support Team
Thread Starter
godin1
(@godin1)
Hi there,
No the issue is still there, I’m not sure why it isn’t showing up on the page I sent over anymore but it is still here http://thehomebrewhero.com/portfolio/czempeczech/. And on both pages it breaks the formatting.
Right now I do have the files in both locations (main theme and child theme) however the pages are still broken. If I take out the files from my child theme and leave them in the main theme, the pages look great but then the back end breaks and I’m not able to add/update any of the portfolio items.
Thread Starter
godin1
(@godin1)
Still haven’t figured out a solution to this issue. Any idea what could be causing this? I’d be willing to give you my login credentials over email if you would like to take a closer look.
Hi,
Please open the file ‘portfolio-post.php’ (home/lastmealifetime/public_html/thehomebrewhero.com/wp-content/themes/tavern-child/portfolio-post.php), find the line 60
$svn = $post_meta['_prtfl_svn'];
and replace it with
$svn = isset( $post_meta['_prtfl_svn'] ) ? $post_meta['_prtfl_svn'] : '';
Please let us know about the result.
Sincerely,
BestWebSoft Support Team
Thread Starter
godin1
(@godin1)
Thanks for your reply,
I made the change. It got rid of the “Illegal string offset ‘_prtfl_svn'” but the page’s styling is still broken. The sidebar is at the bottom of the page. And when I delete both of the portfolio files from the child theme the styling looks great, but the backend doesn’t work.
Hi again,
Unfortunately, we cannot reproduce this problem on our local environment. Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username and password), in order to detect the reason and find the solution.
Since this data is confidential, maybe, it would be better if you created a private ticket on our support forum http://support.bestwebsoft.com/.
Please include a link to this post, so that we could recall the case immediately.
Sincerely,
BestWebSoft Support Team
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username and password), in order to detect the reason and find the solution.
No, don’t do that. Please do not share your credentials with anyone on this forum.
@bestwebsoft I’m sure you mean well but please never ask for credentials on these forums.
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then Bestwebsoft may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.
Hi Jan Dembowski,
Thank you for your notes, but we’d like to clarify a few points.
Yes, sometimes we have to ask a customer for access credentials. But it happens only in that case, if we can’t reproduce a problem on our local environment due to certain circumstances, and this is the only way to find the problem and help to solve it. Also, the customer is able to provide his credentials to the demo version of the site if it’s completely identical with the original one.
Anyway, as we mentioned above, we understand that this data is confidential, so that’s why we offer to provide it via our support forum, where our customers have an opportunity to create private tickets.
Regards,
BestWebSoft Support Team
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Yes, sometimes we have to ask a customer for access credentials.
Yes. Don’t do that, that’s the point I am trying to make clear here.
If you wish to support your plugin somewhere else then that is your decision. But do not request that access, it is not appropriate in these forums.
As above:
Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.
