I’m quitting this plugin

  • Ad Bakker

    (@dudok100)


    1 year ago

    First the free version was prommissing the i bought the premium and there was a lot of problems.

    Last year i cancelled my subscription and in june last year out of the blue they charged me for renewal the subscription. I did complain but never received an answer. Now I did cancel again and wondering if they charge me again. My advice? Buy another better plugin.

    Adrian

Viewing 1 replies (of 1 total)
  • Barsha Paudel

    (@barsha05)

    1 year ago

    Hi @dudok100,

    Thanks for your review, and I’m really sorry to hear about your experience.

    It’s disappointing to know that things didn’t go well after upgrading to the premium version. We also apologize if you didn’t receive a reply from our end about the cancellation. We always aim to respond to every message, so something may have gone wrong there.

    Normally, the plans renew automatically unless the subscription is cancelled. Also, renewal reminder is sent before the charge. But we completely understand how frustrating it is to charged unexpectedly.

    To discuss more on this matter and have a detail look on your case, please submit the support ticket through the Envira Gallery site when you have a chance.

    We’ll be happy to assist you there.

    Thanks!

Viewing 1 replies (of 1 total)

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