Image Cropping

Resolved cccmictassist
(@cccmictassist)

6 years, 4 months ago

Hi there
Our Homepage Slider has updated and suddenly will crop images down, so we now have a situation where one image has been automatically cropped and lost quality but the other images are still appearing with the original uploaded image.

I have not changed any settings but this has suddenly happened. I have tried to upload other images to see if it was just a one-off, and the other images are appearing in the slider uncropped.

Please help – thanks!

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Kevin Batdorf
(@kbat82)

6 years, 4 months ago

Hi @cccmictassist

I can’t tell from your site which image is incorrectly cropped. It looks like you have cropping disabled though.

one image has been automatically cropped and lost quality

Can you delete and re-add that image?

By the way, your content is bleeding outside the container:

https://prnt.sc/qrtd8a

Thread Starter cccmictassist
(@cccmictassist)

6 years, 4 months ago

Gday!
Thanks for your reply.

I will delete it and re-add it now and let you know.

Also – thanks for picking up on the content bleeding outside of the container. It displays normal on our end, so we will take a look into it.

Cheers

Thread Starter cccmictassist
(@cccmictassist)

6 years, 4 months ago

Hi again –
I have deleted the image and re-added it to the slideshow but it still seems to be cropping it. I have also deleted the cache as well in case that was interfering but it has not seemed to have worked either.

Thanks for your help.

Kevin Batdorf
(@kbat82)

6 years, 4 months ago

Hi @cccmictassist

Can you point out which image in the slideshow is being cropped?

If you have cropping disabled we load the image through normal WordPress means. Looking at your homepage I can’t determine which image is causing issues.

Is it not the slideshow on the homepage?

Thread Starter cccmictassist
(@cccmictassist)

6 years, 4 months ago

Hi – thanks for your reply.

It should be the first image of the homepage slider that is cropping. The image says ‘Thank You’ on it.

From our end:
The image that is loaded is: https://foodbankmelton.org.au/wp-content/uploads/2020/01/UntilAdvised-ThankYou_WebSlider-1536×606.jpg
Whereas the other images load as normal: https://foodbankmelton.org.au/wp-content/uploads/2019/11/UNTIL-ADVISED-DONATE-NOWv2.jpg

Cheers,

Kevin Batdorf
(@kbat82)

6 years, 4 months ago

Hi @cccmictassist

For me the image that is loading is:

https://foodbankmelton.org.au/wp-content/uploads/2020/01/UntilAdvised-ThankYou_WebSlider.jpg

That’s the main image. However, since you have cropping disabled it will let WP handle loading in images responsively. Can you try the different cropping settings (under Advanced Settings) and see if another option works better? Note: be sure to press save after each change.

Thread Starter cccmictassist
(@cccmictassist)

6 years, 4 months ago

Hey – thanks for your reply! My apologies for my late reply, it has been a public holiday here in Australia.

I have changed the cropping to ‘Standard’ with ‘Centre Centre’ options on each image which has fixed the issue and is now displaying the original image.

Thank you for your help. 🙂

Kevin Batdorf
(@kbat82)

6 years, 4 months ago

Hi @cccmictassist

Glad to hear it’s working now! I’ll mark this as resolved.

By the way, if you’re enjoying MetaSlider please leave us a 5-star review. They really help us out and let others find our plugin more easily. If you don’t think we deserve the 5 stars please let us know how we can improve, too. Thanks!

https://ww.wp.xz.cn/support/plugin/ml-slider/reviews/?rate=5#new-post

Viewing 8 replies - 1 through 8 (of 8 total)

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