• Resolved ieeeras

    (@ieeeras)


    QSM is working great except for the part where user have to upload an image file. It’s getting uploaded on media but it’s stuck on a loading gif at the quiz page. And on results page it’s giving a click to view link that leads nowhere/reloads. I guess it’s because of generating all those thumbnails and resized versions of images at backend. I have checked on FTP, it’s creating 5 different sizes of the uploaded photo. But I don’t need them. All I want actual photo to upload and give a valid link on results. [N.B: All other file types are working fine. And image files sizes less than 200kb seems to work too.]

    • This topic was modified 5 years, 5 months ago by ieeeras.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @ieeeras,

    Please check that the Upload File size of the image is less than the allowed file size that you have set for the image file.

    Kindly let me know.

    Regards,
    Kriti

    Thread Starter ieeeras

    (@ieeeras)

    Yes definitely file size was less than the size I have fixed in the form. Size was maxed at 15MB and the form was getting stuck at size more than 200KB. And as I mentioned earlier photos were getting uploaded and generating 5 different sizes also (WordPress default thumbnails and all). But the form stuck at loading animation. On same form input I have modified to accept pdf along with photos and it was accepting pdf without any issue. [For more troubleshooting, if I submit the form ignoring that unending loading animation, form gets submitted after taking longer than usual time. But on results page it doesn’t give that link towards the image file.]

    N.B: As I was using this form for some urgent graphics design contest, I had removed that file accepting with a short answer input where people will submit cloud storage link for that photo. But I really hope you guys can provide a way around. Thank you very much for the support.

    • This reply was modified 5 years, 5 months ago by ieeeras.

    Hi @ieeeras,

    It is difficult to say why you are experiencing this issue at your end so I request you to please share the issue at here as well https://quizandsurveymaster.com/contact-support/ for further investigation.

    Kind regards,
    Kriti

Viewing 3 replies - 1 through 3 (of 3 total)

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