Image fit issue

  • Alexis

    (@yelho)


    11 months, 1 week ago

    Hello,

    I’m facing a problem with the accordion gallery block. On each first visit, once the browser cache and cookies have been cleared (and sometimes periodically), the images in the accordion gallery don’t scale to the desired size and appear to be displayed at 100% of their size, not cropped. When I reload the page, the problem is resolved. The problem mainly occurs on tablets and mobile devices. The “responsive height” feature is disabled, but even when enabled, it doesn’t change anything.

    To be clearer, here’s the typical result I expect : https://ibb.co/8gQ9VH6b

    And here’s the result I get every time out of 10, after clearing the browser cache and cookies : https://ibb.co/zWZkHfSp

    The plugin is really useful, but it would be perfect if new visitors didn’t have this problem on every first visit. Do you have any idea how to solve the problem or if it could be fixed in a future update ?

    Thank’s a lot.

    • This topic was modified 11 months, 1 week ago by Alexis.
    • This topic was modified 11 months, 1 week ago by Alexis.
    • This topic was modified 11 months, 1 week ago by Alexis.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Nadiya – SG Support

    (@wpdexterity)

    11 months ago

    Hello,

    If you see an issue, the most helpful step is to send a link to the page with the gallery and the problem.

    Thread Starter Alexis

    (@yelho)

    11 months ago

    Hello @wpdexterity,

    Here is the link to access the page. The issue occurs mainly on the homepage : https://pastebin.ubuntu.com/p/b3b4BwRHxV/

    Thanks a lot.

    • This reply was modified 11 months ago by Alexis.
    Plugin Support Nadiya – SG Support

    (@wpdexterity)

    11 months ago

    Sorry, I couldn’t find a direct link to the gallery. Unfortunately, I’m not able to go through registration-based access flows.

    But the issue you described suggests there’s a conflict with your theme or other plugins — your images are receiving CSS styles that clearly interfere with the SimpLy Gallery plugin.

    If you hold an extended license for the plugin, please use the contact form to reach out for technical support.

Viewing 3 replies - 1 through 3 (of 3 total)

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