Hello @grct-webmaster
I’m sorry to see that’s happening on the page 🙁 I experienced the same issue when I looked at the page for the first time and every time I cleared my browser’s cache.
One thing I do notice is that the Draw Attention preview page seems to be working normally which leads me to believe this is a plugin or theme conflict issue.
Could you try the following troubleshooting steps? We recommend that you do these on a staging site if possible or make sure to create a backup on your live site before trying these steps.
1) See if it’s a plugin conflict using the Plugin Detective tool – https://ww.wp.xz.cn/plugins/plugin-detective/
2) See if it’s a theme conflict by switching to a default WordPress theme.
Plugin Detective has a process to help you quickly identify which plugin might be causing the problem. Once you start Plugin Detective, just mark Draw Attention and Plugin Detective as a “required plugin” for the test and navigate to the page where you’re having issues. Plugin Detective will deactivate all the other plugins on your site and you can confirm that Draw Attention is working properly.
Let us know what you find.
Hi @wpdrawattention
I deactviated all the plugs except Draw Attention and cleared the cache but the problem remains. The image doesn’t resize until the page is refreshed.
Mark
@wpdrawattention
I also created a test page with just the image map on and it suffers from the same problem.
https://www.grct.org.uk/test-page/
@grct-webmaster thanks for giving that a try. Could you reach out to our support team at [email protected]? We’d be happy to continue investigating.
For anyone having similar issues, this turned out to be a conflict with the Customizr Pro theme’s option for allowing images to load on scroll.
We found that the following steps resolved the issue:
Head over to the WP-Admin Area > Appearance > Customize > Advanced Options > Website Performance and toggle off the “Load images on scroll” option. Once you’ve done that, save and publish those changes and visit the pages that Draw Attention is embedded on.
