Image gallery missing on random products.

  • Resolved jafarsadiqu

    (@jafarsadiqu)


    1 year ago

    on our website we use your plugin for image gallery. when we face an issue before, your team given a bug fixed custom plugin file and we are using that from last many months. now we have an issue. some products showing image galley (slider) but some products doesn’t showing.

    I tested with only WooCommerce and Gallery Slider for WooCommerce active: Gallery images still not displaying. then Rolled backed WooCommerce from 9.8.5 to 9.7.0: Gallery images still not showing.

    Some products display the image gallery correctly, others do not. we are using divi theme.

    Not showing : https://screenrec.com/share/cXurZ46NQv

    some showing gallery: https://screenrec.com/share/eIlCzkcQL7

    please help us to fix this. i will share our customized plugin version. if needed

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter jafarsadiqu

    (@jafarsadiqu)

    1 year ago

    waiting for your response.

    Plugin Support Pulak Ahmed

    (@pulak00)

    1 year ago

    Hi @jafarsadiqu,

    Thanks for contacting us. Hope you are doing great today!

    When a variation is selected, the gallery displays the images specific to that selected variation. In the screenshot you provided, a variation is selected—therefore, the gallery is correctly showing the images assigned to that particular variation. (Please refer to the attached screenshot.)

    If the variation is cleared, the gallery will revert to displaying the featured image along with the default gallery images. (See the screenshot for reference.)

    We hope this information helps! If you have any further questions or need additional assistance, feel free to reach out.

    Thank you.

    Thread Starter jafarsadiqu

    (@jafarsadiqu)

    1 year ago

    hi @pulak00

    thank you so much.

    you are right. there is no issues now.

Viewing 3 replies - 1 through 3 (of 3 total)

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