Plugin Support
qtwrk
(@qtwrk)
Hi,
Could you please provide the report number on the site it doesn’t work ?
You can get it from Toolbox —> Report , click “send to LiteSpeed”
Best regards,
I just sent it but I’m not sure if it sent or not. Do I need to create the passwordless link? I don’t want to grand admin access to the LiteSpeed Support Team..
Plugin Support
qtwrk
(@qtwrk)
Hi,
No , not admin access
just that normal report , it will give a 8 capital letter string , now please tell me that string
Best regards,
Hi. I think it sent. Report number: PDTORBYO.
Plugin Support
qtwrk
(@qtwrk)
Hi,
I don’t even see any log from image server.
Could you please try destroy all images and restart it ?
Best regards,
Plugin Support
qtwrk
(@qtwrk)
Hi,
@duylbk please create a separated topic for your issue 🙂
Best regards,
Thanks for the reply. What do you mean destroy all images and restart?
Do you mean delete all my photos?
Hello,
I destroyed all the optimization data, but it still doesn’t work. I send the optimization request and my limit is 1 and it just goes to “Clean Up Unfinished Data: 1 image” and never finishes.
I created another report: VBBWGOLJ
Edit: I think I fixed it. I refreshed the domain key thing in the General menu and got a new one and it’s fixed. It works now.
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This reply was modified 5 years, 10 months ago by
phoenixblue.
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This reply was modified 5 years, 10 months ago by phoenixblue.
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This reply was modified 5 years, 10 months ago by phoenixblue.
Since I destroyed all the optimization data, I had to optimize all the images again. After I refreshed the domain key, it works now, and I am sending optimization requests from scratch, but I notice that not every image can be optimized. Most of them are optimized, but there are some leftover images in the “Clean up unfinished data” that never get optimized. Do you know why this happens?
Plugin Support
qtwrk
(@qtwrk)
Hi,
No , clean up unfinished data will NOT make not-optimized images not to be optimized.
it must be something else caused.
could you please do me a screenshot on your image optimization page ?
Best regards,
Here is a screenshot of the image optimization page: https://i.imgur.com/ePoyVnt.png
Because I optimized all my images from scratch yesterday, I think I requested too many times so it won’t let me optimize anymore either. I waited to the next day but it still says “You have requested too many images, please try again in a few minutes.”
Every time I sent optimization requests, some of the images would go into Unfinished Data and the number kept going up with each request.
Plugin Support
qtwrk
(@qtwrk)
Hi,
that 220 number is weird , the number should not exceed 200
if you clean up unfinished , then send again , how many images get sent ? 200 or more ?
and also please make sure your wp-cron is working , and personally I would suggest you to use a real system cron , instead of using wp-cron
I have seen quite few sites already that images optimization got stuck due to wp-cron didn’t fire in time , and set up system cron solve the problem immediately.
Best regards,
Plugin Support
qtwrk
(@qtwrk)
Hi,
I’m going to mark this topic “Resolved”, due to lack of activity.
If you still need help, please feel free to re-open it.
Best regards,
