Plugin Support
qtwrk
(@qtwrk)
please provide the report number
you can get it in toolbox -> report -> click “send to LiteSpeed”
and also please do me a full screenshot on your image optm summary page
hi
The report number was sent to litespeed on 17th May, the number is RTLYITTB, i was waiting for a response as i mistakenly replied to you via email. I have sent a new report today 28th May #VCBPAMHY.
I was unable to attach images, please send me an email to send you the screenshots you’ve asked for.
Regards
Rawan
I also have this error message :” Image pull process failure: Failed to pull image [url] https://saw35-hyb-worker.quic.cloud/dl/d_3437701/68287dfec62d29.14576106.jpg”
Please advise.
Thank you
Plugin Support
qtwrk
(@qtwrk)
if you see that failed to pull message, that looks like it is moving
please add this code to your wp-config.php , next line after <?php :
define('LITESPEED_FORCE_WP_REMOTE_GET', true);
then clean up unfinished data and send again.
Hi thank you for your reply.
what does this code do? can you give more guidance steps on where/how to add the code please?
appreciate your support.
thanks
rawan
Hi
in addition, this error is also present in site health page,
“Unable to detect page cache due to possible loopback request problem. Please verify that the loopback request test is passing. Error: cURL error 28: Operation timed out after 5002 milliseconds with 0 bytes received (Code: http_request_failed)
Page cache enhances the speed and performance of your site by saving and serving static pages instead of calling for a page every time a user visits.
Page cache is detected by looking for an active page cache plugin as well as making three requests to the homepage and looking for one or more of the following HTTP client caching response headers:cache-control, expires, age, last-modified, etag, x-cache-enabled, x-cache-disabled, x-srcache-store-status, x-srcache-fetch-status, x-litespeed-cache, x-lsadc-cache, x-qc-cache.“
please advise how to improve this.
thanks
Plugin Support
qtwrk
(@qtwrk)
the code snippet goes to wp-config.php file , if you have FTP, you can use FTP to edit that file , if you have control panel (like cPanel) , then you can go to cPanel -> file manager , and edit from there.
the second issue , it looks like your server has some mis-configuration make wordpress itself can not connect to itself , please check with your hosting provider
Hi
I was going to add the code you sent me , but found these codes which might be added by a developer who used NITROPACK plugin in my site lately;
define( ‘WP_CACHE’, true );
define( ‘WP_CACHE’, false /* Modified by NitroPack */ );
I have deleted Nitropack plugin a while ago (as he didn’t finish his job).
Do you think the error of “Image pull process failure:” could be from this?
I’ll wait your response before i add the code you advised.
regards
rawan
Plugin Support
qtwrk
(@qtwrk)
well , no , I don’t think define or not define WP_CACHE will cause issue with image optm
so you reckon I leave these input and enter the code you gave me, right?
Plugin Support
qtwrk
(@qtwrk)
yes please , after you put the code , then clean up unfinished data, and send request again.
Hi
code was added
Report Number: UCZWHPGN
please advise if anything else need to be done
rgds
hi
Please check this message and advise;
“LiteSpeed Cache: QUIC.cloud service nodes cannot reach your WP REST endpoints. Please check your WordPress or firewall setup. Check your QUIC.cloud dashboard for more details.”
thanks
Rawan
